If I could give a 4.5, I would. I ordered the outer closet system tower for a really low price in September 2019 and it was supposed to have the drawers (was listed with them).  I am embarrassed to admit, but the 2 boxes sat unopened until Christmas 2021 when my cousin visited from Cali and offered to assemble for me. That is when I realized the drawers were missing. After a lot of stalking Wayfair for the drawers (which were out of stock) and several customer service emails and calls from December 2021 through August 2022, finally got the 3 drawers here. There were some problems, but Wayfair refunded my purchase price for the tower and gave me a discount so I could buy the drawers at a reasonable price. 3 years later, I finally have this "armoire" assembled and am pleased with the final product. Also, Wayfair really does have amazing customer service and I will continue to purchase from them and recommend to others.