WOW- we had a problem with our faucet many-many years after remodeling and upgrading our kitchen to include Pfister products.  As we love Pfister products, we contacted customer service to purchase a similar one.  When we explained, they told us it was under warranty and they would send us a new one. What a great surprise. Shortly thereafter, a new one arrived.  It is installed, working, and we love it.  Then, they called to follow up to make certain that we  were pleased.  It is very unusual these days to find a company that cares about their products, their service and their customers like Pfister- a company that goes the extra mile.