We love the gazebo! Looks great and it’s a good quality product. It took three men a day to assemble.
Our contractor said that he believed it was a return. One box had been opened, and several pieces were damaged. Also a package of screws was opened, and there were some missing. He fixed the pieces with a rubber mallet and is sourcing the screws locally so he was able to finish the job. However, this should have been an “OpenBox” item. In my experience, Wayfair’s Customer Service is excellent, and I’m sure they would have rectified the situation had I contacted them. But in the end, it wasn’t really worth the hassle since the contractor solved the problems.