Have had it only few months and used just a few times. Still in fine shape, but do worry that stitching seems weak as does plastic buckle on the roll top closure. If/when that fails, it’s essentially useless. Otherwise, would probably give 5 stars at this point. 

Customer service and return/exchange process was top notch when there was a delay in shipping with original order (they expired a new order and gave me a credit) and then when I decided I wanted to exchange for a larger size.