all said and done this is a fantastic product. go and find a similar chair in your local furniture store and see what £380 will get you. nothing that's what. expect to pay £1000 elsewhere. I am an upholsterer and trust me this chair looks great, I works well and feels lovely. I believe you get what you pay for and as such the trade off is in the fabric being used. that being said you should get a good few years enjoyment out of this chair. I couldn't leave a review without mentioning the customer service which was second to none and would not hesitate in purchasing more items in the future.