5 stars for the Product only. Cools quickly to desired temperature and motor is quite so you don't hear it. Beautiful design and you can tell by look and feel that it's well made. Little required as far as putting it together. Comes with 2 plastic containers which instructions are COMPLETELY void of. The largest plastic container sits in the inside of cooler at the very bottom when you pull out the bottom shelf however the location for the smaller contain alludes me. A few other reviews mention this and to my knowledge know one knows the reason for this smaller container. So far I am pleased with my purchase and would recommend the product. NewAir service is COMPLETELY another story as I had a horrible experience with the company and likely will not purchase anything from them again.