We've had ours a little under a year and loved it. Used it almost daily, especially during the summer. Unfortunately, recently it suddenly stopped making ice, no longer working. Contacted Newair Customer Service since it is still under the manufacturer's warranty. Anthony has been incredibly helpful. The process so far has been quick and easy. It was such a relief they stand by their product without a run around. Because of their great customer service I wouldn't hesitate to recommend the product or purchase another one!