Like what most other reviews said, the color is slightly darker than pictured. It is more of a tan color than cream. But I was aware of this when I purchased, so it is not a problem for me. It is firm, which I like. The seat back is a perfect height for me to lean back comfortably, even in the middle where the seat back is shorter (I am 5' 4"). It is a very beautiful and good quality sofa for the price.