Love the daybed.  One problem was missing screws.  Called to get set of missing screws mailed, it was not possible? Was offered to send a new bed for me to pull the screws out and send back the bed.  Too cumbersome for me, I chose not to.   I opted to go purchase screws at Home Depot.  I was offered a small credit for the inconvenience.  Customer service was outstanding but having to send a new bed to get screws sounds outrageous to me?  Screws are now purchased and problem is solved although I could not get the screws in the same color.  Will work as they cannot be seen from the front.  Good shopping experience!