This was my first time purchasing a large item from wayfair (I have only ordered small items like sheets, throw blankets etc.).  I was worried about the delivery.  I choose the free entry way delivery and the it was delivered in about 2 weeks.  The delivery company was very professional (Empire).  They called in plenty of time to give us a heads up and were timely and helpful.  They even brought this large couch around to our front room.  Once we unpacked it, we found it to be exactly what as the description stated (soft and plush).  I highly recommend this couch!