5 stars for the sofa- For the price and so far, this is a well made sofa.  Very comfortable if you like a firm seat and easy to get comfy and lounge with pillows.  2 stars to resolving customer service issues-  You're good if the correct items are delivered. The 3rd party delivery company used in Seattle/outlying area was completely unresponsive to multiple phone/email requests by Wayfair over a 2 week period after I had called the driver within 15 min of receiving wrong sofa, calling the company 2x before informing Wayfair.  No response to pick-up the 8ft box, nor attempts to locate and deliver the correct item. Wayfair continues to use this company with a long published history of horrendous customer service and I hold the decision makers/management accountable.  Probably spent 3 hours total trying to get resolved, such a waste of time for both me and their customer support staff.