Unfortunately, this item had to be returned because our elderly mother had an issue manually pushing the footrest back in place.  I want to give special thanks to both Samantha and Karen of Wayfair.  Although I had contact with first Samantha and then Karen after phoning Wayfair on two separate occasions, both of these customer care representatives expressed compassion and great understanding for my situation and both worked diligently with me to ensure that my account was appropriately credited back.  I hope that each Customer Care representative that I encounter will provide the same exceptional customer care that Samantha and Karen demonstrated.  It's because of them that I will continue to be one of Wayfair's #1 customers.