when I received this light fixture, one of the shades was broken into shards. I didn't happen on Wayfair's end, the shade was in so many pieces it would not have been possible to pack it. So it happened during shipping or delivery. But I connected quite easily with Wayfair and then sent out a replacement shade right away. I haven't had the fixture installed yet, but I already love it. And love Wayfair's customer service