I ordered 3 toilets, 2 of which arrived broken. The UPS driver refused them on my behalf and thought it was ridiculous that Wayfair would have them shipped by UPS in the first place. I now have to wait for the 2 items to get back to Wayfair before I’m refunded. I called customer service to ask them to send out the 2 replacements which they weren’t able to do… I also asked if they could be sent by a different carrier to ensure it doesn’t happen again once I reorder. That wasn’t possible either…