We owned the prior GE undercounted ice maker that was discontinued) for 14 years. I cleaned it regularly and never had one problem with it. In it's final days, the GE repair man said that was an anomaly. Fast forward, we have this very expensive ice maker installed and the "top hat" cubes sound like cue balls dropping. You can hear it from all over the house. But the worst part was when I discovered (bent down low enough to see) mold all the plastic parts and it was even on the sides and interior door. That was about 2 months after we got it. We NEVER had mold on our old one. I have to clean with bleach every week or so. Hope we don't get sick.......