The bed was a great price and arrived within 4 days. Unfortunately, it looked like FedEx mishandled the boxes because 2 of them arrived with clear shoe prints on them. The headboard was broken when we opened the box. I called and they quickly sent me out a new headboard so I feel like customer service did all they can to remedy the issues. The bed is a 5 star for me for price and it’s so cute—the shipping and delivery is 4 star (should be lower but they did respond quickly).