I had to chase the status of my initial order for 2 weeks to get assistance … learned the order was stalled in Wayfair system and I was made to feel I was “lucky” to not be charged extra for a replacement order to be made by Wayfair agent.

I was then informed with no notice my item was being delivered the same day … it was dumped on my front porch and I had no opportunity to arrange assistance to bring it in the house … it’s quite heavy. 

The unit is a nice piece but could benefit from enhanced QA … for example among the extras i had do, i had to redrill all the holes in the metal doors because they were not all they way through to allow the screws to penetrate.… not what I would expect.

During a recent AGM several of us talked about our experiences and we all agree to first consider local with delivery service that can be coordinated be looking to companies like Wayfair.