Missing 16 pieces of hardware. An extra trip to Ace was unnecessary for the price I paid for the couch. But with that being said, the quality of the couch is really nice. The head rests are sturdy when prompted upward. One of the head rests though is smooshed and rippled at the corner. The sectional part is huge fitting my boyfriend and I laying down. He's 6'4 i'm 5'1.  Just get the hardware right!!!