This was the first time ordering from Wayfair. Our items were delivered in less than one week. It came in four separate boxes. All materials, hardware, and instructions were complete in each box. It was easy to assemble. We felt so confident about the assembly at 80% completion, I opened a bottle of red wine to celebrate our accomplishment and purchase satisfaction. The quality of the futon and mattress is outstanding. It converts easily from couch to bed and has a thick mattress. We haven't slept on it yet, but I feel confident it will provide the comfort for a great night's sleep.