Not only were pieces torn and damaged, but they canceled half of my order after the items stated they had shipped. When my sofa arrived, there were no holes to screw legs into parts M and N. I ordered replacement parts and now I have to wait 3 months for them to arrive No way! I would like a refund if these parts can not get to me in a timely manner. I can’t move into my apartment with this couch in disarray. It is not safe to sit on and cannot be fully constructed. I will not be using this service again.