Ordered in mid July, wrong size. Ordered again, right size. Called half a dozen times, never arrived. Customer service man 1 says they have the tracking order. But they didn't. Customer service lady 2 says we will open an investigation on the delay. It came back giving another estimated delivery date, which didn't come through. Customer service lady 3 says we'll open an investigation again. I said no need, just cancel it. My kids have been sleeping on the floor for almost a month now (we ordered two). Customer service lady 4 said we'll allow for cancellations. We received a 10% discount for any future order. Thanks, Wayfair.