Quality is good, but packaging is horrible. Vacuum sealed pillows had broken vacuum seals, and since the pillows are shipped inside the chairs, they expanded, making them very difficult to remove. There are also nylon straps attached across the bottom of each chair to keep the pillows in with about 20 heavy duty furniture staples that need to be removed in order to get the parts out. And since it comes in 6 boxes, that's 6*20 = 120 staples you need to remove with pliers. The sliding connectors that the backs attach with are also a little crooked and I needed to adjust them with a screwdriver in order to get the chairs to assemble.