After waiting 16 weeks for this sofa, yes 16 weeks, it finally arrived on a truck in a crate and the guys brought it in and removed the packaging. Great service! The sofa was cracked on the bottom of the main support beam and the sofa bed bars were bent. I was able to screw back the bottom support for repair but the bed supports are metal and bent. I complained to Wayfair about the issue they offered to either send me a new sofa (wow!) or a refund of $400. I took the refund - as that covered shipping costs. The sofa is nice and comfy but the arms are hard as a rock. There is no cushioning on the arms so you'll need throw pillows for your arms to rest on. So far it is holding up to pets and people. I am expecting the middle to get all sunken in as these types of sofas seem to all do...Also if you are tall like me, the seat isn't as deep as advertised...not 40 inches, more like 22 inches as the back cushions take up most of the space.