Waiting for replacement parts for missing pieces. Company actually won't send the replacement but are resending the whole lamp. Company instructions actually say I must keep for 3 weeks while the company decides if I need to send it back. I didn't take the shells out of their protective rolled up shipping material as another customer said how fragile they were. I think it will be beautiful if I get to put it all together. Customer service was great. Can't accurately rate product now but customer service gets 5 stars!