I think this sofa would be 5 stars from me if it were as described. Unfortunately, I was very disappointing to discover that the seat cushions are very firm, even though the description says "seat firmness: soft". That was a big selling point for me, a soft, cushy sofa, which is why I was willing to spend over $1,000 for it. It really is a sturdy, beautiful sofa, so if you are looking for a firmer sofa, this may be the one for you. Sadly, I contacted Wayfair about the issue (I thought maybe they sent me the wrong one by mistake because it is SO firm) but I've had to email several times and haven't really received much of a response. That is surprising and disappointing because previously I have had nothing but wonderful experiences with Wayfair customer service, so this must just be a fluke. Again, a lovely sofa, just doesn't match the description.