Overall it’s cozy. The back cushions are really comfortable to lean on. I purchased this couch specifically because the cushions were more firm than other couches—I prefer a bit of Support rather than falling into my couch—however the bottom cushions are already losing their firmness after a month. I don’t expect this couch to last in high quality for a long time, but it does the trick for now. I suspect I will purchase a new couch in 2-3 years. I’m still pleased. There wasn’t much of a chemical/factory smell to it, thankfully—I’m really sensitive to smells, so it was ok after a few days. The armrests are square and are great for placing drinks or books without spilling/sliding.