I was very disappointed with my experience.  When the delivery team placed my chair inside my home, I asked if they would unbox it please because the last piece of furniture I received from Joss and Main arrived crushed.  They told me “that that was not their policy and that I would have to contact Joss and Main if there were any problems”. Such a pain when you have a damaged piece of furniture.  When we opened the chair, it was indeed damaged.  There were no T nuts for the legs to be screwed into so I had to have it repaired which required taking the fabric off the bottom to get in an add the necessary hardware.  While it was repairable, it’s kind of disappointing when you receive a new piece of furniture in this condition.