Received as a xmas gift - first attempt at cooking didn't go so well as I later realized the item had arrived with the metal bucket/container sitting below the upper rim, so the bucket was literally floating around inside the Big Easy. Had to remove the 4 screws holding the rim to the unit in order to pull the bucket out, then I reinstalled the metal rim, and inserted the metal bucket OVER the rim. Once that issue was addressed, it worked perfectly. Cooks a 6-lb chicken in about 1 hr and 25 mins. Chicken comes out juicy, tender, and falling off the bone. Easy to use and doesn't plow through a lot of propane. One propane tank should supply MANY hours of use.