Firmer than expected and it sits a bit low. One customer said it was like the Pier 1 ... which sold me on it as I had looked at, sat in, and considered buying it there... but was swayed to buy through Wayfair.com.  It is not as plush... but for the price it will do.

Pros: arrived with only one floor pad broken off - no assembly and no damage!
Cons: sits low and is firm, not very cushy!