I purchased one of these pitchers and after 2 years of constant use, the lid developed two cracks / splits. I purchased another brand to replace it because I could not find the same one at the local superstore. It lasted one day! I use it to make iced tea, and after pouring the hot water in it to steep, it melted? So, I searched on-line and found another sterilite pitcher and purchased it. After about 2 weeks of use, the lid split like the firs pitcher? I was disappointed. I wrote to sterilite asking if I could purchase the lids separately and explained the issue with both of the pitchers and they responded by offering to send me 2 new lids at no charge! I was amazed! In a world where customer service is non existent,, I received 2 new lids and I am here to praise sterilite not only for the quality of their products "they don't melt" but also to praise the outstanding customer service!!!

Thank you again!!