Hi 
I just set this up today. It has been rainy and too many seed pods falling to set it up earlier. Although the box was in perfect condition, when we unwrapped the clothesline a switch for opening the clothesline fell out. The middle photo is the bottom switch which is intact. The picture of the right is the broken switch. There are too and bottom switches on this. 
I have included a picture of the shipping label. We had taken it out of the box and the cardboard was going to recycle. After it was unpacked it got rained on but again, the package was in perfect condition when it arrived. 

Can you fix this or replace it Thanks