After an initial delay in shipping, my order arrived missing two chairs from the set (system showing all four were delivered). Wayfair rep was kind and put a request in for the manufacturer to follow up by eod today but I still haven’t heard from anyone. I was under the impression that Wayfair would be able to handle this internally and quickly correct the mistake by arranging delivery of the two additional chairs without waiting periods and third parties but I’m now realizing this isn’t the case. This was my first order through Wayfair of two big ticket items - the other was a dinning set that I was informed after purchase was backordered so I went ahead and cancelled…now an issue with the second item on the order is a bummer. Two stars because I’m hopeful that I’ll like the chairs once received but the lack of a quick resolution makes me want to look elsewhere.