Bought this and when it arrived the bottom shelving had bent + snapped. Having assumed this happened in transit, I didn't want to go through the hassle of having to send the whole package back as the actual barbecue was intact + working. I emailed customer service with pictures and after a few exchanges of emails, we kept the unit and had the cost of repairing the shelf reimbursed. Their emails were prompt and professional. As for the barbecue , this was exactly what we wanted. Good value for money. Does exactly what it says on the tin.