I ordered 4 of these chairs in Oak. They were delivered straight -super fast! They were well packaged and fully assembled. Gorgeous chairs for an excellent price. One of the chairs had a small flaw in the wood, I went through joss and main to order a replacement (they make that process so easy), within 24 hours joss and main fixed the problem and I am thrilled with my experience. I will definitely buy from joss and main again-and this manufacturer is quality furniture at a reasonable price ( :