When the lamp arrived the box had been damaged in shipping. Whatever happened had punctured the box and dented the lamp base. In the box was a sheet of paper that had a telephone number, so I called them up. The person who answered the telephone was great, and he said he'd ship a new base out to me. And I got the replacement base a week later.It was a quick, painless, and satisfying customer experience--a rarity, in my experience, in the realm of online commerce.,