We love this bench. It was exactly what we wanted. We thought we would have trouble with the delivery because we are on a new street but We called customer service and explained our situation to Jenna who was great. She asked for all directions from us and called FedEx and gave them street by street directions. We received our bench the next day. We are very happy with the bench and very impressed with the device we received from Jenna. Definitely five star plus.