The first ottoman set we ordered was moldy. I called Wayfair and they sent a new one - no questions asked! Their customer service was quick, efficient, and helpful. The second ottoman set arrived in perfect condition. We've had it for over two weeks now and we use them everyday. My kids like the little ottomans as chairs (they are 4 and 7) and we also use them as footstools. The large ottoman is roomy, holding several blankets and pillows. We use it as a coffee table. They are holding up well. Great value!!