Buying rugs usually is done in person so you can "feel" it but this rug was on sale and was exactly what I was looking for. It arrived earlier than anticipated and was very true to the picture online. My only confusion was the name of the rug, "Blue Area Rug", because it is gray. Fortunately I read the description or I would have passed it by. I wanted gray. In addition, I actually ordered the wrong size initially, but was able to cancel the order before it was shipped. Very easy process.