I love the look of my accent chair but am extremely disappointed with the quality. After only sitting in my chair a few times, the arm made a very loud cracking sound which made me not want to sit in it. 

I reached out to customer service, and was extremely unsatisfied with her response. She claimed that it sounds like I should have looked into purchasing the warranty, and was extremely unprofessional. 

Coming from a repeat Wayfair customer I am very unhappy with the purchase, and the service.