Ordering could not have gone better. Delivery was the best we have had for a long time. fast and on the day promised. Only downer was that the rug was very average quality compared with previous purchases of carpets etc. But, that is the only problem with ordering online...you never can feel the quality. Just note that there are flaws in this rug construction that show in patches especially when swept, but again is it worth asking for a refund or new delivery etc. Who knows