Not Wayfair’s issue but this SMEG coffee maker has issues. Some I was aware of in advance because other reviewers commented on them. The biggest issue is that it just makes so-so coffee, but the carafe and overall coffee maker are not well designed. Coffee often pours out all over the counter when filling a cup due to the flat shape of the spout, and water pours all over the counter when filling the reservoir due to the design of the back of the appliance. You can find other reviews with the same comments regarding the design.