I just recently purchased this product and have not used it much so far. What I have found is that the steam is not very hot, and I have difficulty knowing when I have closed the valve. Being a senior with hand issues,I need someting a little easier to lock. It was not really steam that came out but a combination of steam and water. A little disappointed. I purchased it directly from Bissell and could not see it locally as none of the stores are carrying hand held steam cleaners. Had nothing to compare it with.