I have had some problems with the chest being damaged.  However, with that being said, the customer service is absolutely amazing. I have sent several emails and someone contacts me very soon after that, and they couldn't have been nicer and more helpful.  I honestly can't say enough nice things about my experience with them.  My new chest is on its way, it is delayed because I live in Houston, no fault of anyone except Harvey.  Because of my positive experience with customer service, I would never hesitate to order anything from them, I have only positive experiences.