I bought this to replace a memory foam mattress for my daughter, she loves it. The support and depth of the mattress has given her "the best sleep ever" (her words).  Even better that I got this when on offer.
It has just the right amount of support for a teenager and the depth has made her bed much more regal.
Apart from the frustrations with the delivery service, that shouldn't detract that this is a quality comfortable mattress.