Well the one I received, the screws would not screw in all the way, giving me a wobbly towel rack.  I contacted Wayfair and explained the situation and they immediately said they would make it right.  I was sent a replacement - at no cost, nor did I have to return the one that was an issue.  I was very pleased at the quick response and the quick replacement that arrived.  I put the 2nd one together and all is well and I'm HAPPY.