I bought this item one week ago. Used it the first time, it worked great! Tried to use it again today, and it would not heat up. The only function that worked was the vacuum. The heat light was "on", but it wouldn't heat up, wouldn't dispense water, and wouldn't produce steam. Called Customer Service, and she ran me through some steps to ensure the machine wasn't clogged. It still won't work, so now I have to take it to a local Bissell repair center! This unit is brand new...I shouldn't have to do that! I'm very disappointed in this item, and will likely go back to using Shark products.