Although I have yet to install this Drake into the bathroom reno, I can at least comment on the fact that the toilet came VERY quickly and in perfect condition! It seems Drake/Wayfair have learned to ship these toilets more securely, because it seems that shipping damages plagued many customers purchasing the toilets. I was leery, wondering if I too would have the same issue but gave it a try regardless. ARRIVED IN PRISTINE CONDITION! It is a good looking toilet (as far as toilets go) and it stands at the ready for the bathroom reno project next month. I will update the actual use after installation. With all the great reviews of Drakes in general, I'm hopeful. So fingers crossed...