The bed is very cheaply made. The wood is thin and the step broke when I stood on it to test it! My daughter was so ready to sleep on her bed after hours of us putting it together. The weight limit is not accurate at all. I was already planning on reinforcing the whole bed, but dang, the step cant hold 210 pounds. How do they expect parents to change the bedding and put the mattress on it! Ill update with more info soon about customer service and the warranty....
So customer service was willing to send replacements, but that wouldnt work for me. Instead of taking the bed apart and my daughter not having a bed for a while, they gave a 20 refund. My daughter and I have been reinforcing the whole bed! Steps, slacks, post and all! This bed is definitely unsafe for anyone other than small kids!