First we were very upset that fed ex had dropped off the package that clearly had been smashed in transit. upon opening the box we found that one of the big support bars was smashed and the bottom grill that attaches the legs was also broken and the barrel had a big dent . I immediately called customer service and I was very impressed with how they handled the whole situation. first they immediately ordered a replacement and said if we wanted to send the damaged one back they could send someone to pick it up or we could just dispose of it. we got another grill sent by ups and no damage. I love the grill , but the wheels are very cheap plastic and the bottom grill / grate that attaches to the legs is also very cheaply made . I think if the company that made the grill would upgrade those 2 issues then I would easily give the product a 5 star by itself. I am giving Wayfair a 5 star because of their excellent customer service and no hassle return /replacement .