It came and we tried it out right a way and it works well and it was well packaged. The cooker though on the bottom there are little holes that have little feet on them. One of them is missing. So it is not stable. We called Cuisinart to get the foot. We were told to call your company. Otherwise, it is a nice cooker. When we get the missing foot, I'll be even happier. 

Pros: works well, well packaged
Cons: was missing a foot and so it isn't stable