Super comfy chair, easy to put together, but which unfortunately arrived broken. (Shipping agents fault, not Wayfair). Really pleased with customer service, who immediately shipped out a new chair.  Am looking forward to it arriving next week.  Will give an update once the replacement arrives.
The replacement chair arrived as promised, on time and in good condition.  This is a really comfy chair, and surprisingly roomy. 
Customer service was exceptional, and I would definitely buy from Wayfair again.