Nicely made, especially considering the price. The gray color is nice and pretty neutral. The finish is smooth with no nicks or scratches, and it was packaged well. Easy to assemble. Was looking for a bookcase this height (24"), which was not easy to find, so finding this and being pleased with it is great. It also arrived several days ahead of predicted. I was under the impression that the fabric baskets pictured in the photo were included to use in the bookcase, but they were not. I wasn't really planning on using them, or at least not all of them, so it wasn't a deal breaker. It would have been nice to have that option, and if you were counting on using the baskets, it would have been disappointing. Overall, I am very pleased with the bookcase.