I am very upsert with this product. I have puchases Cuisinart for decades without incident and have been pleased with each appliance. This appliance does not work because the hex key screw that holds the blade and housing in place is too small for the threaded port. I think your company is aware of this problem....its a safety issue as the blade falls off while in use. Please send the proper size or refund the 99.00 I paid for this applince. Poor product, poor husbandry, poor leadership, poor exuse for quality assurance. I have sent 2 attachments of the hex screw. Please send the coorect size hex screw ASAP.Rob