Picture makes the chair seam better than it is.  The adjustability of the chair is minimal so if you are too tall or short, you don't get to enjoy the benefits of all the rollers and airbags.  Two of the air tubes are exposed above the seat cushion that runs to the back of the chair which is an eye sore because they are bright blue.  There is a bigger gap between the side panels and shoulder panels than what is pictured.  If you are going to spend a lot of money on a massage chair, definitely worth it to spend up for a quality chair.