We recently had to have our new Barista Pro serviced as the grinder motor had burned out, after only two months of use. These sorts of things happen with new machines, and did not come as much of a surprise that within the first two to three months if something is going to go wrong, it will likely happen early. We contacted Breville, and we were informed that the warranty did apply. A mailing label was sent, and we returned the machine. Within four weeks, we had a brand new machine delivered. This new machine appears to be working fine - we noticed right away that the grinder motor sounded different from the original, meaning that it was likely defective in the box. All of this to say, we were very pleased to see that Breville stands behind its products and addressed this issue expeditiously. We are enjoying our new Barista Pro, and do not foresee problems arising.