I purchase this cooler approx. one year ago.  I had an issue when I removed it from storage to use this year.  Ian in Customer Service was Fantasitic.  Ian was in constant contact, apprising me of each step/action in the process.  Never went more than 24 hours without an up-date.  My cooler was covered under warranty and Ian Shipped a replacement.  The old cooler is un-usable.  I plan to donate it to a local Aminal Shelter.  The shelter uses old ice chests/coolers for dog and cat houses, (only after they fasten the lid down permenantly and cut an entry/exit opening in the side, Safety.).  Excellent Experience.  Thank You