Item got shipped to an old address (out of all the items I bought, this only one made it to an old address in a different state). When I tried to redirect the package, FEDEX said the sender needed to do it. I called Wayfair and they were no help. I called FEDEX again, got the same story. I called Wayfair again and got the same BS.
I still don’t have my package and I have no idea where it is. I don’t even have the option to cancel this order and get my money back.
The customer experience could easily be better.