Is no stars possible?  This was supposed to be a Newton Chaise...delivered to the room that I room I chose.  INSTEAD, I got a bright orange Sofa from Weyfair...what?  The delivery company "didn't feel" like moving it to my upstairs retreat, when it was discovered it was not what I ordered, the delivery men told me to call the company and left the orange sofa boxed in my foyer.  Called customer service, where the orange eye sore was offered to me at a discount and that the chaise wasn't available.  They told me they'd try and locate one, and, hey...just  think about the offer of a big discount on the sofa sitting in my foyer.  Seems like an orange sofa is pretty specific...you know if you want one or not....When I called to follow up the next morning and left repeated messages for 4 days, I eventually had to call Bank of America to contest the charges and, miraculously, they were able to get a hold of my case representative.   Bad, Bad customer service- never again.