We received our hot tub about a month after we ordered it. And when it arrived, it appeared to be sturdy construction and easy set-up. However, after the spa went thru it's initial start-up phase, we found that none of the controls worked at all. There were no error messages nor any response to pushing any of the buttons. I called the customer help line. The guy was very pleasant and walked me thru different checks to try and figure out what is wrong with it. We are currently waiting on a new key pad to be delivered to see if that will fix it. The guy said if that doesn't work, they will send a technician with a new mother board. Hoping we can get it fixed and won't have to return it. Pretty disappointed that we haven't been able to enjoy our new spa, especially after waiting so long to get it.