The customer service is excellent. Received this item with minor defect on the mirror. Requested replacement which was received fairly quick. The best part of Wayfair is to save our headache for their customers. I did not have to repack and return the defected item back.  I love the mirror which is very unique and the color is vibrant standing out in one of my guest bedroom and tight all colors together in that room. It is not too heavy. Thank you!!!