Website shopping experience is fine, about as expected. Parcel arrived earlier than expected which is good. Assembly instructions in the box were less than useless... poor quality photocopy on 1/4 A4 sized piece of paper - illegible and unhelpful. Turned to assembly instructions on the website which were just as bad, in fact they appeared to be for a similar but different product. Product quality itself poor.  Held together by ugly brass screws and no screw caps supplied.  Finally, the shelves only barely fit a pair of shoes, particularly men's... my husband is a Size 9 and the shoes hang over the edge of the shelf. Very very disappointed.