The chair itself is of decent quality and the pink colour is pleasing. The headrest won't work for some people as it juts out and does not have a wide range of positions. Would be nice if the manufacturer included white plastic caps to cover the headrest hardware (similar to those used elsewhere on the chair) for those who opt to not attach the headrest (so you don't have obvious holes or screws showing). When the package arrived at our doorstep my spouse was literally afraid to touch it as it was so badly damaged. Thankfully, the pieces of the chair were in reasonable shape, though a little scuffed up.