Great mattress. Exactly as advertised. Mattress was well packaged and delivered straight up to my condo unit by Fed Ex Mattress is not too soft, not too firm. Im not that heavy of a person so I think its much softer for me since I dont sink below the top gel memory foam layers of the mattress. My husband sinks in a bit deeper, lol. Mattress expanded to full height of 14 within 6 hours. There was a slight odor at first, but we left the windows open and all smell was gone after the first 24 hours. Very happy with my purchase.