This was my first purchase with Wayfair. There were some problems with the delivery as they only delivered 2 boxes instead of 3 (it would be nice if the order confirmation told you how many to expect). Anyways, the customer rep I spoke to (Ms. Donna) was so helpful and she gave me a discount for the inconvenience. I ended up getting the last box a couple of days later and put the Sofa together in 30 mins...just me with my aching back. It's a nice sofa. I was very skeptical when I bought it but it turned out great. If you're looking for an affordable Augustine in grey...this is it. Look no further.