Have had this couch less than a year. First problem encountered was the inability to connect the chaise with the couch all the way leaving an annoying gap in between the two pieces. Many attempts were made to click the two pieces in place with no luck. Second problem that we soon encountered was the stitching started to come undone throughout the couch leaving all these stray thread ends sticking out from the couch. Third, one of the back cushions is ripped at the seam, exposing the stuffing. In terms of the comfort, the seat cushions are medium-firm, adequately comfortable. However the back cushions are not very comfortable. For one thing, they’re kind of low, maybe reaching below my scapulas, making it difficult to lean back or have any head support unless you’re lounging on the chaise side. Also, the back cushions lose shape quickly requiring frequent refluffing to make them look more visually appealing. I do not think this couch is worth the price paid and would not recommend it.