I think that the overall experience of the purchase from Wayfair was excellent. The same would have to be said about the customer service of the manufacturer as well. My order was sent out promptly. Once the desk is assembled it looks very nice but was not as solid as I expected it to be from the reviews I read. I had three pieces damaged when I received the desk and they got me the replacement parts with in 4 days, so that was great. But on the other side one piece was not made correctly meaning it was missing 2 vital hardware holes and had incorrect spacing to match the corresponding pieces. It had to be modified to avoid another week of waiting for additional parts. The product is a large undertaking to assemble but in the end the five hours of work provides a decent work station .