VERY disappointed. This order arrived without any hardware (no bolts or screws to put chairs together), no directions, AND several of the seats were damaged, on both sides: the underside plastic supports broken off (see sample photo) that are needed to attach/support them on base and the up facing upholstery with permanent dings. We thought about returning the whole lot, but a lot of trouble (big box - and we don't have a car) so we have requested replacement parts. Two weeks later and still have not arrived. Puts us off ordering anything like this online again! And am sad to say, puts me off Wayfair. Hopefully replacement parts will arrive intact and w/ no more issues! And hoping these chairs turn out to be more durable than they appear to be so far, based on how they arrived.