Hello Wayfair team,
I am very much disappointed with this product. I have bought lots of stuff with wayfair in the past. The customer service used to be very helpful.
This particular product, I have order back in August 2022. I got it delivered few months ago.. after a couple of months of usage, the tiny metal balls under the swivel seat started falling off one by one. The seat is kinda wobbly now. I called customer service to address this issue. Spoke to a man called “Marcos” . He kept saying over and over “your warranty period is over. It’s up to you to dispose the product” like a Robot. He never tried to understand what I’m saying.
He kept repeating the same thing without providing a workable solution. More than the money I have spent, I‘m so disappointed talking with this customer service representative