When this rug arrived, it was a nicely-made and thick. Unfortunately, it was also rose-colored, not orange. I called Mayfair and sent them pictures so they could see what I was talking about. I was really dreading what was going to be involved in returning a big heavy rug. But Wayfair was GREAT. They sent someone to pick it up the very next day and gave me a full refund. I bought a different rug. Really good experience with Wayfair on this purchase!