We ordered this to transition our toddler from her crib to a big girl  bed. When we went to put the bed together we were missing the middle support beam and reached out to the company and they told us they would send us the missing part no problem. Well 3 weeks later we still dont have the missing part and every time we call customer service it goes to some ladys personal voicemail and our messages have not been returned. Were now also outside our return window since we waited so long for the part that was supposed to come in. Very displeased and very upset that weve now lost our money and have parts to a bed we cant put together.