I love the look of this fan and the fan part works fine, it is the dim part that does not work.  My husband installed it, which he does on all our lighting and fans.  It was not the easiest to install but got it done in 2.5 hours.  When you hold the dimmer on the remote to dim the lights, it turns the light completely off and slows down the fan.  My husband said he was sure it was something wired wrong at the factory.  I know we could return it but that would be another couple of hours to take it down and send it back.  Then, several more hours to install the replacement and would not know until all is done if it works.  I love Wayfair, no fault of theirs, just wished the fan worked the way it was supposed to!