I changed my review from 1 star to 5 stars purely based on Wayfair's excellent, unsurpassed customer service. The Ladder Bookcase came to me horribly built, with crooked holes drilled for screwing in 2nd tier shelf. Also it appears the shelf may have been a prior return as the box was taped over previously broken tape and one of the shelves appears to have been previously screwed in wrong and stripped out. Unfortunately I ordered this piece during a move and didn’t open the box until a couple of months after purchase so I missed the return window. Not happy at all with this purchase. HOWEVER...i decided to contact Wayfair just to see if there was anything they could do, and they are sending me a full refund! I will continue to be a loyal Wayfair customer, confident that the company will always do the right thing when it comes to backing the products they offer.