I have ordered many items from Wayfair and to date have had no issues with my purchases. When I opened the package and rolled out the rug, I was confused that it wasn't what I remembered ordering. The picture on line has more of a golden tone to the background and the colors are off. Now that I'm actually looking at what's on the website and comparing it to what I received, they look nothing alike (which is why I gave this 3 stars). However, and in spite of that, I actually love the rug I got.. The colors are deeper and more vibrant. It looks great in my dressing room against the hardwood floor and cherry built-in closets and the fit is perfect. It also has a vintage feel about it that reminds me of an oval area rug my grandmother might have had. So, I give the rug 5 stars since it all worked out for me in the end!