This bench arrived with parts that didn't match up. My husband spent hours turning into a usable bench. Wayfair customer service was terrible about getting a partial refund. I was on hold for over an hour and there was no way to request a refund via email. This occurred in May 2020. I think the customer service is a lot better now. That being said, we left the bench out all winter in Chicago and it only shows minor wear and tear.