what is really frustrating is when the customers have same failure and there is not a product recall or something on a larger scale to provide the customer. What does Pfister believe that this does to our confidence in their products?

Pfister is batting 1.000 in my house. Ty Cobb should be worried about his .366 batting average record. I had three of these and each one has at least one frozen handle (yes, this means that one has two frozen handles). I am now searching for the replacement. Lifespan is 4-5 years.