Great experience. Grill arrived on time and there was no damage. Assembly was easy, just followed the directions, took my time and it went together easy. Followed the directions on how to fire it up and it worked great. I made a rack of ribs and they turned out great. I also made Italian sausage on the grill and they were so juicy. I used their advice and put aluminum foil on the drip pan and it cleans up great. The temperature is always within 2-5 degrees depending on the outside temp. I bought the blanket and that kept the temperature right on the mark. This is my first pellet grill and I couldn't be happier. If you're looking to purchase a pellet grill this brand is for you. An amazing product!!!!