I just received my pure stream portable fabric steamer in the mail today. Initially, when I used the product I used cool distilled water and filled the steamer to the max line. I noticed the device started spraying water from the steamer. So my husband and I decided to use ice cold distilled water and VIOLA. The PURE STEAM PORTABLE FABRIC STEAMER began steaming perfectly and did not spray water from the steamer like it did previously. We tested the product on our son’s shirt and it came out perfectly effortlessly.