Great fireplace for the price, very pretty and love the remote access. Only reason why this isn't rated 5 stars in the bookshelves came with unmatchable pieces to put both of them together, I called customer service and she apologized and said she would get another kit mailed out with 2 day free shipping, a week went by and no kit, I called in again and they said replacement parts take almost a month it's never 2 day shipping only a whole new fireplace is 2 days and you have to possibly mail extra parts back.....We did get a new one mailed as promised in 1 day and will see what happens from here on out. But all in all great product.