The toaster works fine...this time.  The original shipment came in the "store" box, not a shipping box.  As a result, the toaster was dented, which I didn't notice right away, and the inner heating elements did not work, probably as a result of it being dented.  I called the support line and after taking a picture of the dent, they agreed to send me a new unit.  It arrived a week or two later and the new unit is fine and works well.  It also looks good too.