Pros:
Great lumbar support, even when the heat and massage are off! Really enjoy just sitting in the chair. It has become my favorite one in the house.

Cons:
Was advertised as "massaging," but this one is just the vibration too. Had been looking for on that would do the kneading massage and this is doesn't do that. On the other hand, once the heat gets going and the massage has been on for a few minutes, it really does a good job of loosening up the knots. 

I would buy this product again.