Twice I was shipped the wrong size and they failed to provide the Apartment Number so shipments were delayed Twice by FEDEX - However, the lamp shade is beautiful - unfortunately still was; not resolved; the Wayfair Agent suggested opting out for a refund, that the wrong size would most likely happen again that the manufacturer would ship the wrong size.  But the Wayfair Customer Relations were very courteous,  supportive, and polite.  Still, it is/was a beautiful lampshade!