This is my second Bissell and my first one stopped working because the plastic on the front broke and i could not fix it. I am happy to say this machine did a outstanding job on my carpets. I have two dogs and they always drag in dirt on there paws when it rains out turning it into a muddy mess,this cleaner made the carpet look like new again and its been down for 16 years. as long as it keeps doing a great job i will continue to buy Bissell products. My old dirt devil could not even come close.