We love the rug in the family rug...colors and size are great.  We did call customer service, and were given a price adjustment...no questions asked...and we were very impressed.

We do have some piling, but not as much as I thought we would for a wool rug.  My only problem is that when the rug was put together, the circles were not all lined up...and so some of the circles are not complete circles.  As a person who owned a carpet store, I know how difficult this is to do, but some of these errors are just too obvious to the naked eye.