First of all, the shipping from Joss and Main is superb. Fast, fast fast! The chairs arrived as expected. They were almost pristine, a couple of smudges on one that I think I can get clean. I ordered the beige chairs, which are actually a creamy color. The silver nail heads add some shine. The cushion is very very hard/firm. This is not a curl up and read a book type of chair, but they look great in my formal living room. Very pleased overall.