We ordered two of the chairs in Nobletex Platinum.  We did have an issue with one of the chairs but Wayfair Customer Service was great and eventually it ended up being replaced.  The chairs are still excellent quality for the price and the service we received was top notch.  We have not purchased furniture online like this before because I generally like to see it first, but after ordering items from other "high end" stores that took 3-4 months in some cases to receive we decided we were ready to give this a try because we actually wanted to get the chairs in a reasonable time frame.  Even with the issue we had, we would order again. Both times the chairs came sooner than expected.  Definitely order swatches first some of the colors look a little different than they appear on the screen.