I am giving this a 4 star because the rug is beautiful and I love it, but I am not happy with the refund options. I simply wanted to exchange out the rug for a larger size but would still be charged a $54 shipping fee for a $100 rug. This was  not made clear in the product description when I was trying to look for the refund policy. I've returned large rugs in the past on Wayfair, and it was never much more than $20. I think this should be made clear prior. I love the rug, but will not be purchasing from this store again.