I was satisfied with my purchase and delivery time. However the product pictured is slightly different.  Online the product appears more grey/taupe but at home the black really is more noticeable.  And the material is a tad rougher then I expected.  Did not want to mess with returning a rug. I like it enough to keep it and feel it will be just right in long run...If I could change anything about it it would be for the gray color to overwhelm the black.