Well the process of ordering and delivery was smooth, and easy. However I was dissatisfied when I unrolled my new rug, it was the wrong colour. I submitted photos of the rug I ordered versus what I received. It’s still a very pretty rug, it’s just the colours are too dark for my room. And now I have to deal with the dreaded returnexchange process, wish me luck! 


*I will leave update after my return-exchange
*its been a week and Wayfair has not contacted me back, I received a ticket  for my issue but that’s it. I was going to return the rug and repurchase it, however I would lose  to pay for shipping, which is funny since I received free shipping to begin with.  AND the card number they have on file did not match my card used to purchase, so again I tried to contact Wayfair about this... and nothing. Long story short, that scared me out of returning this darn rug which I now hate.