We bought this faucet in 2007 when we remodeled our kitchen. It was guaranteed for life as long as we owned the house however in the past few years we have had nothing but trouble with the soap dispenser. Twice it was replaced and was told that if it broke again I would have to pay for it. It's not that it was broken, it would not pump soap. Now there is a piece that comes off everytime you pull the little shower head, it looks like a plastic washer and it's very hard to get back in and annoying. I don't want to call because I was told they would not fix again. What happened to the lifetime guarantee? It's a nice looking faucet but we are unhappy with it and hope we would have bought another one.