I initially ordered 11 of the brushed nickel drawer pulls. They came in a timely manner, but when I opened up the box, literally every single one of them had scratches on them. So I filled out the form on the app that allows you to return an item. That part was very easy. They didn't even make me ship back the package they had already sent me. The new package came within 3 days. This time the drawer pulls were in much better condition, but there were still a few with minor scratches. Overall, I wouldn't buy these again as I want drawer pulls with no scratches. I may still return the 2nd box they sent me. I just haven't had the time yet.