I bought this product as my third step floor cleaning process, as I launched a non-toxic cleaning business. This has become my most utilized tool in my own home and those I service. It is the ultimate cleaning tool for any home; I no longer need a 3-step floor cleaning process as this steamer can do it all. With a simple showing of what this tool can do my friends & family have began to buy this steamer with no hesitation as its a great product. My favorite things to clean are dirty grout and tiles + the bathroom has become a breeze. It has high heat, even steam and is compact; everything I could hope for in a steamer. Dupray has excellent customer service, if you need any help or issues they will go above and beyond to help. I highly recommend this tool and company.