13-year happy customers! Bought a model higher than the old one we had--bigger drum size and more features. Love the steam features and great job it does washing clothes. Originally laughed that this model has a WiFi feature and app, but really love being notified when my load is done, it's time for tub cleaning and the ability to add 15+ additional wash cycles. Only reason I gave Features 4 stars instead of 5: our old LG had a drum light, but this model doesn't--really miss having it; loved being able to see inside the drum, especially because it's front loading.