I will give the chairs 5 stars only because they are good. As far as Wayfair is concerned they shipped me something that was returned to them( the box was heavily taped with clear packaging tape), once the box was opened the package containing the hardware was also opened and hardware was loose in the box. The plastic zip lock bag containing the hardware package was torn open as well. While assembling the chair, I found the directions to be horrible and yes I read them first prior to assembling the chairs. Once I started to assemble the second chair I was missing a nylon lock hex my and a large wood screw (80mm I think the size was). I was able to complete the assembly because I had a metric hex nut and a long wood screw that doesn’t match the rest of the hardware.