The shipping box had been previously opened and taped shut at least twice and although the wheel appears to be intact, there are parts missing.  The information on the shipping container states it contains 4 parts, the only ones in it were the wheel and pins.  Customer service was unable to help me as Ashley's information did not list the original contents of the box and she could not identify the missing ones.  She has subsequently referred my problem to the shipping department...  I need help!  
Consequently I am very disappointed I could not get this resolved yesterday with my call and wondering where initially was Quality Control ?... consequently I would give this experience a single star...