I am happy to have it. Being a daily tea drinker, this hot water dispenser works well for me however, they seem to last no more than three years and a half . My recent purchase is the third in about ten years. They are not cheap considering their short lifespan and I think the warranty should be longer or the products made much better. This particular item has a knob faucet that works well but may be a bit difficult for someone with bad arthritis in the hands.