I HAVE HAD THIS EXTREME BREW 12 CUP PROGRAMMABLE COFFEEMAKER FOR A FEW WEEKS NOW. IT MAKES GREAT COFFEE AN VERY EASY TO USE. MY FIRST ONE I HAD FOR 15 YEARS AN WHEN I PURCHASED IT THE ALARM SOUND THAT LETS YOU KNOW YOUR COFFEE IS READY DID NOT WORK. I WAS VERY SURPRISED TO FIND OUT THIS ONE HAS THE SAME PROBLEM. AFTER ALL THESE YEARS YOU WOULD THINK THAT WOULD BE FIXED. BUT I WILL NOT TAKE IT BACK FOR THAT REASON. THE COFFEE IS STILL GREAT.