The first chair arrived with a broken leg, which meant I had to either throw it out (extraordinarily wasteful!) or find someone who might be able to repair and use it (which I did, fortunately). The second, which was sent without question or delay (an admirable policy), has scratches on the wood pieces, but I've kept it and will figure out some way to repair those because I don't want to have to find a way to dispose of yet another chair. I do not plan to order furniture online again.