My husband and I have been having issues with the ice make on our fridge and finally got this counter top ice maker. Overall we are very happy with the new machine. It makes ice in minutes which is one thing we love about this machine. It's also very easy to use and although it comes with excellent instructions, they almost aren't even needed it's so simple. You simply fill the water to the fill line, turn the machine on, and in minutes you have nice cold ice. The only cons I found with this machine were I found it to be a little bulky for the amount of ice it products and I wish it kept the ice cold even after making. The ice does melt after a little bit so I suggest putting the ice in a bowl or bag and placing in the freezer. I will say that this machine does produce ice quickly enough that you shouldn't have to worry about having back up cubes in the fridge. We love this ice maker though and are very pleased with the results and ice!