Upon arrival, the box was opened and looked like it had been through some difficult times. Upon further inspection,  3 of the 5 tiles were missing, and 1 of the 2 remaining was broken at the corner, and one had some of the paper backing peeled back. I found this unacceptable,  so I called, asking for a refund, but I was offered a store credit and given a 10% discount code. Wow, 10% .