The bed frame came packaged very well and everything was in excellent condition with the exception of the side rail crack all the way through extending 8 in. The crack also extends from top to bottom and can't be trusted. Following wayfair's return policy and have to say they are exceptional on their word. The claim was handled efficiently and respectfully I have shopped Wayfair and will continue to shop Wayfair. Sometimes these things happen with damaged products but their customer service is unsurpassed!