I bought and returned 3 recliners before I got this one.  It is so soft and comfortable ...easy to nap in.  
Quiet operation, pull out cup holders on each arm are perfect to use.  Closed when you don't need them so they don't collect dust or debris.  The lift/recline control button is so easy to use - just  barely brush your hand across it and the chair starts moving. The color is soft with a greyish cast...goes with anything!  There's nothing not to like.  I'm going to get my 65 year old son one for Christmas.  This chair is what a lift, recliner with heat and massage should be.  Buy one or two today. Looks just like photo.  I LOVE IT!