We were thrilled to add this bidet to our house seeing as we already owned an Bio Bidet A7, and we love that one so much. After a year of owning the slim two, it completely stopped working. We’ve tried everything in the troubleshooting section of the manual, but it’s not detailed enough to actually solve anything. Unfortunately, our bidet is no longer under warranty, so we’ll just have to consider it a loss. I would not recommend this product, there’s a great selection of better quality bidets offered by this company, but this particular one is not good.