If there was a zero star, that’s what it would get. Ordered 3 for new home and all 3 had issues. It’s like the screws are not long enough to hold the mess up. You try to pull TP off and the whole top part slowly eases down the pole. We tried everything to tighten but it would not hold. Tried to return them…good luck with that. They want pictures of how they aren’t working.