I ordered this back when stores were still closed. As my dog likes to sometimes hang her head over the side, I though the "open on one end" design would be great. Too bad Wayfair sent me the WRONG bed. Different maker, different material.  My dog also didn't really like the bolster on three sides, which is why I ordered one that only had the bolster on two sides. When I was finally able to reach customer service, they advised I could return the bed for a refund and they would then send the correct bed. The bed was shipped in a plastic bag that was ripped open during shipping. I wasn't sure how they expected me to return this. When I mentioned that, Wayfair merely offered me a 20% credit.  Mind you, they sent me a bed they don't even sell. The explanation was that it was a mistake at the shipping warehouse. I begrudgingly acceptedthe offer as I didn't have any other option. This has been my final order from Wayfair.