Have had 2 prior single serve brewers cuisinart and they were quality made and worked without issue. Not this low quality unit. It looks cheap, feels cheap and functions cheaply. Water pours out of the upper unit around the kcup when filling the coffee cup, not through the kcup. Open the unit after it finishes and all lights appear, then more water pours out onto the kcup, not in it. The needle above the kcup is off center and it bruises my plastic kcup as it snaps shut to start the process. You have provided quality machines in the past. Superior craftsmanship, a solid feel to the machine. This one is not worth  the money I paid for. I had looked forward to getting a new unit because of past units functioning beautifully. This unit however demonstrates a level of disrespect for  the customer I have not seen before. It really looks like a Chinese knockoff. I have lost faith in your company and plan to purchase from another company that has not lost its way.