We were very excited to receive our pergola this week. unfortunately when we opened the package to begin the assembly one of the four major posts was damaged. see attached picture. We made a number of phone calls to the company  "Sunjoy" but there was no answer so messages were left. We also sent an email and still no response. To box this item up again and return it to you would have cost me a fortune so my husband hammered it out as best he could so the screws would fit in and we now have it together on our deck. 
Given how much this cost I am really disappointed that it didn't arrive in A1 condition. I look forward to hearing from you regarding this situation.