I submitted a rI submitted a request on 9-16-2016 wanted to return and refund the above item #2157496633, because that material could not even stand on delicate low heat to dry, the whole Pad not totally dry, it melted sticking to each other, for the first time I washed it before use, and found out there were holes everywhere, this is such a huge Mattress Pad I couldn't image to line dry, how can I keep this product if it is not doable, which will be required to wash and dry more often in future between time.  According to your Company respond, your customer care team will follow up my email within 1 business day, I had been waited 3 business days, received nothing on your behalf. I need a return label to ship it back to your company and have my money refund.