This chair arrived earlier than originally stated which was a plus. The shipping box was in good condition. My son-in-law put it together in less than 15 minutes for me. The arm rests zip on easily, the back snaps in place with no trouble. The electric cord was plenty long enough for my needs. The chair is really comfortable and works smooth and quiet.  I'm 5'3", I wanted a smaller chair so my feet can reach the floor when seated. This chair fits the bill.  My son-in-law is 6' "big and tall" type,his feet hang off the end when reclined and the seating area is a little snug for his body. So not a chair for big guys.  So far, very pleased.