Very frustrating trying to work with the Customer Service department in an attempt to return this item.  I ordered these panels for a privacy fence project I was working on and they did arrive in a timely fashion.  Unfortunately, the lumber I ordered took much longer than expected.  By the time I received my lumber, it pushed me beyond the 30 day return policy.  (A policy you're not aware of until the first time you look to return something)  When I reached out to customer service to see if they would make an exception and allow me to return the items, their response was "No, we would make a one time exception if you were only a few days past the 30 day, but since I was three weeks past, they wouldn't make an exception.  GOOD NEWS...my wife called back and was able to talk to a supervisor and they did make an exception and allowed us to return the item for a refund.  WAY to go Wayfair!!