The ice machine makes cubes fast. We almost always have a basket full of ice at the ready, unless my bf fills up his drink bucket. The machine started malfunctioning after 9 months of daily use but a quick call to Customer Service solved the issue. Fern was extremely courteous and helpful. It was quickly determined that my unit needs to be replaced and a new unit it on its was as I type this. I wasn't expecting such an easy, painless process. If the opportunity arises I will definitely buy a Newair product again.