The chaise lounge is good quality, easy to assemble and looks very nice but I'm giving it two stars because of the awful service. I had to contact customer service multiple times because the item was shown as delivered when in fact it wasn't. They told me first to wait a couple of days for item to be delivered, it didn't happen, finally they sent me a replacement, my second order was supposed to be delivered in 3 days but it took two weeks and multiple customer service calls for it to be delivered, they kept changing delivery dates. After a month I finally received my order.