I placed the order and it was fairly easy. That was a Sunday night. Delivery was to be Thursday. Monday evening email said it was on its way and it would be delivered Friday. I noticed the shipping invoice had 24 x 36 lighted vanity mirror when I ordered and paid for a 36 x 36 mirror. Didn't think too much about it. Thought it was just the top page of the paperwork. I did try to look at the paperwork but knew that it had to get here before I could do anything about it. Well it came today. And it was 24 x 36. Went ahead and installed it because I need to finish the bathroom. It looks good. I'm happy about everything. If I get the difference in the price back I'll give 5 stars instead of the 4.