Bitterly disappointed after all the good reviews.  Although very well packed there was a lot of minor damage on corners and along the back mantel edge.  I liked the fire so much I was prepared to accept the faults, but after spending several hours re-ordering the family room, when I switched the fire on it was dead.  The rocker switches on the fire would not move and even the remote could not bring it to life.  Can't have an exchange, as they are now out of stock.  Really upset.