Love this couch! It is on the firmer side for sure, but we enjoy it! Can fit me, my husband, my son, 2 medium/large dogs, and 3 cats very comfortably (ha!). We put 3 to one side, making it a more stretching out, lounging couch. It almost feels like a bed! I didn't realize it wouldn't have 2 arm rests, though. I had asked the company if you could purchase just that piece, but I am unable to. We made it work. The green is beautiful! Very rich! Animal hair, dirt, etc. vacuums up very easily! Side note, it comes with a lot of screwdrivers! Maybe they could mark the one box that has it instead of sending one in every box.