It just wasn't the couch for me. I spent the entire morning waiting at home to acquire this item because, regrettably, nothing was done when I didn't receive my prior box from Wayfair. However, I made the mistaken decision to order this couch. Very stiff and unpleasant cushions are used on the couch. I would compare it to sitting on the floor because there isn't enough room to recline and relax on the couch; instead, you have to lean forward to make room. I tried snooze-proofing the couch by lying across it, and the answer is emphatically NO! You'll be rushing to your bed in 5 minutes because the couch is so uncomfortable. I've ordered from Wayfair for years, and recently I feel that both their quality and customer service have significantly declined. I would rate this couch a 3 out of 10.