Material is very delicate. It was snagged during the process of wrapping it for delivery, so when we opened it , it was already snagged in 3 places. When we contacted the manufacturer they said that was normal and to cut the strings.I could return the item, but would have to pay for shipping.
I contacted Wayfair customer service and explain the item was defective and if we keep cutting the strings it would result in a hole. They contacted the manufacturer and got a return with no shipping fee and a free pick up from fed ex. Not great product, but great customer service.