Sadly the packaging was damaged, possibly the cause of damage to the chair? The rear of both arms were scratched and the left hand bolt trim broken. The plastic centre cover of the radial, chrome base is broken and the riser piston surround split. Sad really as otherwise a great product and would've been rated with 5 stars. Not sure that all damage is courier related! On a functional note: the r/h side lift and recline leavers are rather aft and low and would be easier to access if I were a spider monkey!