The chair itself is just what I expected...but not the dent in the "arm-rest" and a dent in the metal leg "cover".  These "lacks" aren't impossible...dent pretty much steamed out and the cover really wasn't necessary.  The most disappointing was the "center tilt" feature that was listed in the specifications and not part of this chair.  The listed manufacturer was not the one I received...is this the reason?  I even called before ordering to make sure that the gray color included this feature...was assured that it did. The chair is adequate without the tilt...not worth trying to send it back.  The descriptions should at least be able to be depended on.