After I put it together we noticed a 1/2 inch tear on the backside of the chair.  After having to show proof with pictures and talking to several agents I had to wait for a few days for a decision to be made. That was a hassle. An offer for a replacement or a discount should be done as soon as the pictures are submitted. Instead a customer has to wait several days for a decision and then notified via email. This experience has left a negative impression on me.