The couch looks like it’s a gray/brown online but is a true charcoal gray. It came easy enough to setup. Shipping was on time. The only issue we have with the couch is that half of it is soft and very comfortable and the other half is extremely stiff. I’m sure the one side will break in but it’s not very comfortable in the meantime which is disappointing because the couch is not cheap. That’s just a risk of buying a couch online. Overall it will do what we need but I don’t think I’d buy it again at this point.