It can be scary to make such a big purchase online, but the chairs are exactly as pictured. No surprises! They assembled easy, and look beautiful. Comfortable too! Shipping was fast. I ordered them late evening and they shipped out the very next day, and I received them the fourth day. Out of six chairs I ordered (three sets), one was defective. I called Wayfair and customer service was very nice and they are sending me a new chair, just like that. And I don't have to send the broken one back, so that saves me a lot of hassle. I am very pleased with this purchase.