Customer service is superb, coffee table less so. It arrived with scratches and other flaws. A replacement was sent immediately and had different flaws. I think there is a problem with quality control. Yes the table is inexpensive but there should not be thumbprints in the finish. I'm not willing to do this a third time so have bought a can of urethane and will put it on both tables, then see which looks better. The table is for my casual TV room, where the light is dim so I will live with it. 
Instructions are perfectly clear and it was easy to put together by myself. With a ratcheted socket wrench, the whole assembly should not take more than 10 minutes. Using the small supplied wrench takes much longer because 4 of the leg bolts are in a very awkward space so it is amost impossible to finger tighten first, and it is a slow and fiddly process. 5 stars for customer service, 3 for the table, 4 for ease of assembly.