This is the second bed we bought from Wayfair. First one came damaged (we were given a choice of a full refund or keeping it at a half price) and customer service promptly solved the situation. We then decided to buy another bed for another room which was this ottoman bed. This one is looking very nice and comfy. The only issue we have with it, there is no bottom to it. So we are storing things in the ottoman but is placed on the floor.