One dresser arrived in perfect condition, the other’s 
drawer glides were coming off, which was an assembly issue, not due to packaging or the delivery service. Customer service was great and they immediately ordered us a new dresser with room of choice delivery and pick up of the defective dresser. As other reviewers noted, the drawers are a little hard to close and the drawers are a little shallower than I expected, but none of that is a dealbreaker for us.