We've been shopping at Wayfair for quite while, but the general experience was not satisfactory. The delivery is always a concern when we order something from Wayfair, especially a large item. The inventory management is always poor. Your order could be cancelled just because "the item you ordered is not available".

We ordered this bookshelf on June 18th. It took forever to deliver the item to the local delivery company. What is even worse is that the delivery company CBC Moving received the item on July 9th, but we had to call them to schedule the delivery as they didn't contact us one week after the item was delivered to the company.

With today's fast shipping and delivering, who likes to buy something that could take forever? You were always wondering why Amazon and Costco are growing so fast, now I think you can get the answers from your experience with Wayfair.