The daybed is very nice, ok price, the handy assembly was delayed twice so I had it refunded, and had to assemble it. I'm a disabled vet but I managed it, though I needed help to clean up afterwards. I'd say if I can assemble it you don't need the service. The refund process was very easy through wayfair, so that was nice. It isn't covered on the back, it has that black batting fabric like underneath a sofa. I ended up changing its orientation in the room and needed at add back pillows and it's back and side are very low, so it's not perfect, but the price was. It looks very nice assembled though. To double as a sofa I'd get a higher back and arm next time I think. Overall pleased with purchase.