This is the first product from Wayfair that I am giving a bad review. This is not the fault of Wayfair but the manufacturer. When this rug arrived, the design was totally different from the picture. Asked me to send pictures, which I did and I was told that because it is hand made slight variations occur. I can understand slight variations, but the design did not even compare with the picture. Wanted to charge a 25% restocking fee and I was told I could send the rug back (at my cost). Wayfair customer service is the best. They sent me a label to return and will refund my cost. I am disappointed as I really like the rug featured. None of the other reviews stated this problem. Some mentioned differences in color, but trust me, the rug I received didn't even compare to the pictured item.