My out-of-the-box expectation was met as the low quality matches the low price. The upholstery is rumpled and not lining up with the edges of the chair. There are loose threads on a conspicuous place on the seat back that I’m afraid to snip for fear of the stitching coming completely undone. Lesson learned, must sit in a chair before I buy, and must pay more to get better workmanship. Customer service was good. Assembly easy.