I know I won’t win anything for this comment and I would have given this a 5 because I love the rug but the looping in it was not flat in one area and I’m surprised when preparing to ship it wasn’t noticed. However customer service was great and gave me the option to send it back of get a discount which I did. I love shopping at Wayfair and love all the products I have purchased over the years! Thanks so much, Debe