We bought this unit to cool a second floor bedroom in our townhouse that the central AC just couldn't get down below 80 degrees F. HOA rules do not allow a window AC unit; after reading up on this type of AC, we found the best deal here at Wayfair. Shipping was as promised, and the PAC was delivered in perfect condition.

We've been running it for about two weeks now and it's been great... not any noisier than our Haier window AC unit (which we loved) and at 12,000 BTU, this unit can and does cool the bedroom, which has quite high cathedral ceilings. And no, you do not need to empty its pan of water unless you use it on Dehumidify mode. We tried it once just to see how it worked. It ran about four hours before the water level got high enough to shut it off. This, during a rainy night with temps in the upper 60's. 

We have no regrets!