Item arrived within specified timeframe.  However, it came without the manufacturer's packaging, application and care instructions, warranty paperwork, and shipping slip.  I am guessing it was an open box item, even though I paid full price.  I made 2 phone calls to Wayfair's customer service line, and was only offered a discount, but not the open box price.  Since they would have charged me over $17 to return the item, I decided to just keep it.