Very happy with the product.  Hardest part of the installation (which isn't that difficult) is getting the support rail up and level.  Try to hit as many wall studs as possible.  Since they only give you 3 toggle bolts, I would suggest buying a few more. They are inexpensive and easy to get at Lowes or Home Depot.  The package I received was missing one of the hanging rods.  I called customer service and they sent me a rod within a couple of days no charge.   I am going to buy a few drawers and shelves to add to the system.