This pergola had been out of stock for some time. I had been looking around at other options. Before I decided on something else I checked stock again on this pergola. Am I ever glad I did. It was back in stock and I ordered right away. Arrived in four large, heavy boxes. A little overwhelming to see all the parts. When time to assemble came I followed the BILT app which is a great help. Due to my own bad judgment a couple of parts were damaged. I called Backyard Discovery to place an order for replacement parts and to my surprise they said “things happen and there will be no charge to replace the parts.” The parts arrived very quickly and I was able to complete the build. Definitely need 3 if not 4 people to help at certain points. Great customer service and a pleasure to deal with. Thanks for a great product.