Top plate does not stay on when you lift the cover up once it heats up. It just falls off. I haven’t even used it yet. I’m extremely disappointed in this product. My mom had the black and decker waffle maker that was from the early 90’s and it lasted 30 years. It was great. Thick cast iron plates, made perfect crispy waffles. This one came with melted plastic handles and falls apart as soon as you open it. You need oven mitts to hold it together. I’m very disappointed. I just want crispy waffles again. I’d return this one again (the last one was rusty out of the box) but I don’t have the box anymore because I stupidly assumed it would work. I’m trying to attach a video  but it’s not letting me.