I had ordered  a hardtop canopy. Within 12 hours I realized it was the wrong size. I checked to see if the order had shipped and it did not.   I called WayFair and was told the canopy was on the truck, I could not stop the order and that it would cost $80.00 to return it.  I was not happy with the response.  This was my first experience with WayFair.
The next morning I again called customer service, got a different agent and explained the situation. He said I can return the item for $5.00.  He was true customer service.  Because of the way I was treated by the second customer service agent, I went on line and ordered the correct size canopy. My philosophy a concerning situations like this is:  if it's problem, let see what we can do to fix it.  I will continue to be a WayFair customer .