I have owned this faucet for years. After years of use the hard water began to build up in the faucet. When cleaning it, my finger went right through the screen. I called the company and they immediately sent out a replacement. A few months later the hose began to leak and they immediately sent a replacement. I immediately went replaced two other faucets in our home with Pfister faucets! Once we realized what a quality company they are and that a they stand behind that lifetime warranty, we will never buy another brand!