My wife and I have many KitchenAid products in our home. We really wanted an Espresso machine but it needed to be very durable since we are a serious coffee family. Right out of the box it performed perfectly. The many different filters give you a good dose variety. The operation was flawless. Everything we expect from KitchenAid. The Espresso is so smooth and balanced. The frother makes the milk so creamy. Clean up is a snap! This is a machine that can be handed down in your family. Capable of dispensing hot water for other drinks too. We absolutely love it!