Over all we are extremely happy with the zgrill 1000D. It came with a small dent in the front from shipping and zgrill a made it right within a couple hours. I was very happy with their customer service. One thing to note about the 1000D is that the cooking surface is Sq In is figured by the amount of racks. Because there are theee racks it’s nearly impossible to get to something in the back bottom with the middle rack on. I have the front part of the middle rack off for access to the bottom rack. Otherwise it’s very consistent with temp and the food is amazing. We live it!