The initial wine cooler I bought did not cool to temperature and the front thermometer read temperature incorrectly (it read 13 degrees Fahrenheit, but set for 55 degrees Fahrenheit). I called customer service and they sent me a new refrigerator within 4 days. They also provided me with a pre-paid return label for the original unit. Once the new refrigerator arrived, I packed up the old one in the 2nd unit's box (some might find this time consuming, but it wasn't bad and I appreciated their prompt response). The second unit works great!