We bought this recliner 13 months ago. It was so comfortable for the first 6 months, but the padding broke down by the 7th month. There is no longer any lumbar support; the back cushion is now bowed; there is a deep indent where my head hits the back; and the footrest is down to the wood. I've had to put a pillow behind my head if I want to lay back, and if I sit in it for more than an hour, I end up with a headache, and my legs fall asleep. I can't find anyone who will restuff the chair, so I feel I've waisted $1000+. This is a product review only. As far as Wayfair's goes, the chair was delivered on time and packaged well.