The box was in horrible shape when received, the chair looked fine.  Put the chair together and hooked up the power the footrest moved about 6 inches and stopped.  My son investigated and found the wiring was faulty, the massage, rocking and swiveling all worked.  I called and was given the choice of partial refund rather than shipping the chair back or a 10% off coupon.  I figure they did what they could and my Son thinks he can fix the wiring.