The product was challenging for the average person to install. I didn’t have electrical where I needed it installed so I hired an electrician to put an outlet in. My brother cane over to help with installation and it took some time, about an hour. That was expected since you have to attach it to the sink. It took a few attempts to get the heat level adjusted correctly. Now that it is installed and the heat is set appropriately, we love it. It is easy to use. We use it for hot tea, rinsing grease off dishes, and anything else where quick hot water is helpful.