The center white plastic stem had separated at the top, therefore I was unable to put the top section fully in. I believe it must have been thrown around by employees, hitting hard surface and popping the seem. The holder ollks poorly made & cheap. This was a re-order, arriving 2 months after original order (Nov.10) which was "lost at the California warehouse". Required several emails, arrived after Christmas (gift) and direct conversation, on the re-order I requested expedited delivery as it was a Christmas gift & Wayfair sent it by slow method, arriving end of the month.  I am very disppointed in Wayfair's attitude toward my valid concerns.