The delivery was great. The chair is very comfortable but you have to adjust the lumbar support every time you sit in it, as the support supplied to me was not the one that was shown in the photos. The support supplied is loose and does not have elasticated straps. This is the only reason I have not given this chair 5 stars. I would suggest that the seller updates the pictures so that other customers are not feeling unhappy when they do not receive the items that are in the pictures.