Feels nice and soft after washing.  Just waiting for bed to arrive so I can try it out.  Felt amount of time I waited to arrive was excessive.  Still waiting for bed.  Almost 30 days right now and no one can seem to give me an answer of the shipment status.  Although it shows it was transferred to shipper, they have no record of it.  According to tracking, the bed is within approx an hour from my home.  Spent 45 minutes waiting on phone before I could speak with customer service rep.  Still no luck.