Every friend said Samsung appliances are the worst but I did not believe them. I believed in the Samsung brand. Sadly they were all right. I ordered the dryer and waited to install it after my floors were done. Not only was the dryer broken but they refuse to replacement and now I have to deal with a lengthy and inconvenient repair process that will take months. Never will I ever purchase a single product of the Samsung brand ever again. While my business may not represent more, at least with me, they will lose more in unrealized business than they will win in making me keep that useless dryer which came in broken unable to perform a single cycle. Enjoy my money for the last time ever.