Firstly, I love Wayfair and have ordered incredible items however this one is a total fiasco.  As others mentioned the screws to hold the shelf on were missing which is more of an inconvenience than anything else.  The bigger issue is that the underside of the shelf isn't finished (not even with a solid piece of wood - just see the interior framing of the shelf) and it's poorly painted black - since it's a coat rack, you don't see the top unless you're tall and only see the poorly painted the bottom shelf - ugh.