After reading so many rave reviews, I thought that this pillow, once "adjusted" to my liking, would be a comfy, cooling pillow superior to a typical pillow from a chain store. I'm sorry to say that this pillow is lumpy and although the pillow "case" that holds the shredded pieces together feels cool, the cool temperature doesn't hold up once there is a cooling pillow protector and then a pillow case on the pillow. These pillows can't compare to the more expensive, extremely comfortable pro+cooling pillow.