The item arrived in a box with multiple holes/rips/pieces missing, exposing the couch completely resulting in damage. When I requested a return I was given 2 days to get a box large enough for the couch and set it out for FedEx.  I asked that FedEx be cancelled because I did not have time to go get a large replacement box (on a Tuesday or Wednesday) and hire another person to package the item for me. They didn’t cancel the request and FedEx showed up 2 separate times despite my efforts.  I’m stuck w this damaged couch because I cannot pay for another person to come take couch apart and package it in a box (that isn’t provided by wayfair even tho the one they used was in pieces).  I do not recommend not only this item but don’t recommend wayfair any longer unfortunately.  They make returns very difficult