The first grill/griddle/wafflemaker I got did not heat properly and left waffles and pancakes raw inside after 15 minutes of cooking. Cooking plates did not seat properly in grid clips and notches, causing one of them to pop out. The non-stick coating was scratched. I got a replacement. The replacement has the same problem with the cooking plates, in addition to which the back hinge is loose, causing the top to slide all over the bottom and causing the top to overhang the bottom by 3/8 to 1/4". The top also does not sit level on the bottom, so one corner is raised higher than the rest. This second unit also fails to cook waffles properly; they come out half burnt and half raw after 15 minuites' cooking time. But the instruction manual says "cooking time is 3 to 5 minutes"!