These lounge chairs are made very well and quite attractive. They add a nice touch to our pool area. Ours did arrive with tags ripped off the little pillows, which left a very ruff edge. The rubber arm rest on one of the chairs did have a split on the under connection area. We contacted Wayfair and were going to send them back, but Wayfair offered us a 20% credit to keep the chairs; we decided to go with that option as the defects were minor and something we could repair. Wayfair has always been a fantastic company to order from. Customer service can't be beat! We have ordered many items in the past and will continue to do so. These Chaise lounge chairs will not disappoint.