I give the bookcase itself a solid rating but dropped 2 stars for Wayfair. The first issue was that the item was shipped without instructions, which doesnt seem too earth shattering considering its a book shelf, but it comes in about 25 pieces. Took about 2 weeks to get instructions, then my husband started putting everything together and I realized they sent us the wrong color. Its not espresso like I ordered, its cherryred and doesnt go with the rest of the furniture in the room (or anywhere else in our house). First time Ive been disappointed in a wayfair purchase!