Sofa seems fine. Low rating because of customer service. Chatted online with rep before buying who confirmed that delivery would include getting sofa to second floor apartment. Sofa ended up coming UPS which left sofa outside front door. Had last minute, expensive scramble to pay helpers to move up 1 flight of stairs. With that additional cost, I could have gotten sofa from local furniture store that would have TRULY delivered to second floor apartment. Will not buy from Wayfair again.