It arrived later than expected, but that was probably to be expected during the Covid 19 times.  All the parts were included, and nothing was broken or damaged. It was a bit time consuming to put together, but customer service was terrific- very helpful. 
In the manual it says to keep it under cover, but as that was not specified in the Wayfair write up, we had not planned on that type of placement. Time will tell how it holds up. 
It does not give off a tremendous amount of heat, but there is enough for comfort on a cool evening for those sitting next to it.