The item itself would have been great, except that it arrived broken. I called in and the customer rep was awesome and the end of the day we worked it out. The packaging was a thin box and the bubble wrap around the item was 2mm thick, which was essentially useless and provided no protection. The item looked like it was dropped and cracked, the chair and pot of flowers broke off. If it had arrived in perfect condition, the review would have been 5 stars. I think for items like this, you must use extra padding and put in additional bubble wrap for protection or it will get damaged in delivery.