This tree for the price is real nice, but it was missing one whole branch.  I called customer service.  They were very eager to help and sent another tree to replace the defective tree.

All in all.  We did get a nice tree for a steal of a price with top notch customer service to replace the defective tree.

The only reason I gave this tree 3 stars is because it did come defective, but they made it right, so I am good with it.

I should note, if you are looking for a smaller tree than this is your tree, if you want a larger tree than purchase a different tree.  It so happened we were tired of the work with owning a big tree and really liked the size and weight of this tree.