I ordered this plant not too long ago. It was bent or broken. I immediately sent a claim and uploaded pictures to prove the damage. Wayfair said no problem, we will send you a replacement, and we don't need the plant back. I called today, and the person on post-order won't acknowledge my claim being set up. She said that she got the pictures. I feel like I was totally ignored on my previous claim. Today, they said they will send a replacement and that I have to send the plant back. Just be aware