This is my third Dyson to own and what a disappointment! Do not buy. It ruined my beautiful hardwood kitchen floor. Big scratches that are very deep. When you try and speak to someone at Dyson forget it (they don’t speak English) I was finally told that I would get a new head to put on myself. Forget the damage floor! By the way I have never received the part and I’m sure I never will. Don’t buy.