I bought the unused big joe at a yard sale. I called to get support. I understand the reasoning not to transfer the warranty because I don’t buy to new. I called and got a manual and felt alone getting this unit up and running.  Searched online for the parts I needed and watched a lot of YouTube videos. Got the parts and have been cooking on it every chance I get. It is amazing and really love it. Just sad I couldn’t get any support because I didn’t buy it new. I understand.