Purchased this grill to replace a charcoal grill from another manufacture.  It arrived well packaged.  Instructions for assembly were easy to follow.  I purchased the Q1400 over the Q2400 based on reviews and possible heat loss.  
This grill works beautifully.   I use the medium to medium high settings.  
Have my timer and use the guidelines page which was printed off and saved in a page protector.  
Have grilled multiple times cooking steak, chicken sausage and vegetable pouches.  
I would recommend this to family or a friend.