Update:  Wayfair took care of the concern and replacements are on the way!  I am sure the damage was incidental, and they will be amazing once I get ones that are in perfect shape, to put them in the water shelf in my pool.  Very please overall with the service, delivery speed and product components as it's tough to find affordable furniture that can be placed in the water (I won't leave in all the time but it's nice to know I can use them on my shelf when wanted).  Both chairs arrived with defects.  My pool is done this week and I just put these together after getting them 3 weeks ago.  Both have cracks or broken pieces. These are pricey too, I got them because every single piece is marine grade and I needed a chair with no metal pieces/components, so I can put them on the pool shelf.  They will be perfect for that.