Love the lamp but this has been the MOST frustrating process!   

This is the replacement shade.   The one they sent with the lamp was almost worse if you can believe it.  They don’t protect the product for shipping AT ALL.  I filled out their form for having a problem with my shipment and they sent it to the manufacturer…Wayfair is the one that packaged this, so now more time is wasted having to go through this process for a second time.  So frustrating.