Received this freezer and the box had oil on it, but went through the steps and couldn't get it to work. I did reach out to customer service and they did replace it. So far so good! Great condition and it is currently freezing items. Great size and doesn't take up much space. Really excited I was able to find a freezer when they seem to be sold out everywhere else! I am only on day 2 of it being turned on and freezing but seems to be great!