We are thrilled with this piece. I researched A LOT, and was skeptical about ordering a futon online, especially since so many futon mattresses are thin and uncomfortable. We were also on budget and I was determined to find the best quality for my money. The futon arrived in two big boxes, one with the frame and the other with the mattress, and I was impressed how well packed they were. It took my husband and me about one hour to put the frame together, and it did take some time to really decipher the instructions, but we got on a roll and then things went seamlessly. The mattress is very comfortable; we've already had our first guest sleep on it 4 nights and he said it was wonderful. I put a blue full-size sheet over it (wasn't thrilled with the design of the cover it came with), some throw pillows and blanket, and it looks fabulous in my office for additional seating. It is made well and very sturdy.