Absolutely AWEFUL and zero stars for customer service!  The clock they shipped me was a very dark brown.  Wayfair customer service agent emailed --- "I am unable to order a replacement as it may be more brown than the original and the warehouse doesn't 'pick' items for shipment. If you would like I can set up a return where $24.79 would be deducted from your refund for return shipping."  They wanted me to return the clock and lose $24.79 to pay to ship it back!!!