10" futon mattress arrived in a timely manner, well protected in the packaging and plastic.  Mattress fluffed up nicely, no chemical smell.  The mattress is very soft.  I gave it only 3 stars because when we were positioning the mattress on the frame, the zipper split open.  We were able to fix the zipper and close it back up, but to me this suggests overall inferior quality since this happened before we had even used the mattress.