We had to get the motor replaced right away as it was running very loud and made a horrible grinding sound. It took a couple weeks to get someone local to come out and replace the motor but the company covered all costs. The motor runs much smoother but still a bit loud though we were told this was normal. All in all we do enjoy the tub and the set up was super easy, as it says "plug N play" though it did take 2 full days of running constant to heat.