I returned this Ottoman for two reasons. Firstly, the way it was packed there was no padding so the box seams impressed vertical and horizontal lines on the leather. Secondly, it had an awful chemical smell - no trace of fresh leather. Other that that, it is substantially made and looks as the picture. If the manufacturer had packed it properly with padding on the leather and did not use an anti mildew or other chemicals to preserve it, I would have gladly kept it. The manufacturer suggested that I use an iron to smooth out the indentations or just use it for a while and it would heal itself. Sorry, but that is not my job as the customer.