I recently purchased two of these lamps. I was disappointed when I opened both boxes and found the base broken. I contacted customer service and was very pleased with the way the representative responded. She apologized for any inconvenience and told me she would reorder them for me. In less than a week, both lamps were replaced and arrived in perfect condition. I thought I had ordered gold, but silver arrived. The silver worked great for me. Make sure when ordering, you note which color you want. These lamps have a great style and look more expensive than what they cost.