Absolutely furious. I open the bed as i have a visitor arriving in 3 hours. The bed was filthy covered in dust and the headboard was broken at the plastic moulding. Headboard cannot fix to the frame. Spoken to hussain at customer services and he is arranging a replacement and has tried his best to resolve the matter, but that doesn't solve no bed for my visitor tonight. I guess it a sofa for the weekend! How embarrassing