When the bed was finally put together, it looked wonderful.  This product took HOURS to put together...not an easy task.  Three large boxes arrived with a myriad of pieces.  The "wooden" pieces arrived with many small imperfections (scratches, chips, weird coloring), but none so bad that I would undo all of the hard work it took to put this product together to return or have replaced.  My seven year old loves his new bed, and that is really what matters!