I love that this furniture is plastic and will stand up to all weather.  
We love challenges and put our umbrella and 7 person seating group together ourselves.  Unfortunately, 8 special screws (threads on one side, smooth on the other-which were needed for the top part of each seat) were missing.  I tried the customer service number but the mailbox had not been set up!  I then tried the parent company, but they did not take phone calls, only emails and they never responded. I went to the hardware store and bought screws.   My husband used a hacksaw to make the replacements the correct length.  The cushions look like they sat in a warehouse for quite a while as there were dead bugs and dust on some of the pieces.