This was not Way fairs fault at all but poor packaging on the manufacture's behalf. I ordered 20 flush mounts for new construction & all but 2 globes were either crushed or broke in half. I had electricians at the house ready to work when they opened the box and discovered the shattered mess. We could not hold up the trades from working on our house bc we had to have lighting to pass inspections. Needless to say it was a real problem but Wayfair said they would fix the issue. Again, not their fault but the supplier need to package and protect their product.