Purchased the mattress and the box came all damaged. When I looked inside the box the mattress was tightly packed. I opened and it seemed in good condition for the box being damaged. It did take 2 days for the mattress to blow up ,sadly to say  only to 13” inches.The mattress is only 13” NOT 14”.  I purchased a 14” not a 13 “.  The mattress is Not  medium it is more on the softer side . You sink in when you sleep but the sleep is really nice. My husband said he does not get up in the night time. He also does not toss and turn like he use to, and when he does I do not feel the movement.