I am giving a rating of 2 due to customer service issues alone. The light arrived on time, in good condition and is the look I wanted. My issue is that the description states it is compatible with a sloped ceiling however I cannot determine how that can be due to pieces provided. I contacted Wayfair customer support asking about this and was advised that the manufacturer would need to be contacted. That was understandable and I was fine with the 2-3 day wait. However, the ultimate response from the manufacturer had absolutely no connection to this item or my question regarding installation on a sloped ceiling. Am I missing a piece to the down rod I have not had further response regarding my question. At this point I will need to return the light and keep looking.