I spent so many weeks researching for the perfect mattress and reading reviews (some good, some bad). I purchased this mattress a week ago and got it 2 days ago. Definitely fast shipping so that’s a plus. The box had some wear and tear but that’s to be expected for such a large package. The mattress inside was just fine. It is pretty heavy for a lady to carry. As soon as I carefully cut the shrink wrap it began to expand and was at 14 inches before the night was over. The photos were taken a few minutes after it was opened. It is a true medium firm mattress. I ordered the protection plan and they sent me a mattress cover to protect it. It came a day later.  

Update It’s 426 a.m. and I’m up because this medium firm mattress may be too firm for me. My body is achy every morning from sleeping on it and I’m not getting any rest. I hope it’s not too late to return it.