When I first received my couches we had some issue with delivery (they didn't want to bring my boxes up stairs). I get my boxes upstair; keep in mind I am a female hight 5'2 bringing up boxes half my height up 4 flights of stairs. un box my item and there is a piece that is damaged the metal inserts didn't align. I call wayfair let them know thankfully that situation gets handled. the couch started out very comfy its only been a year and the cushions already feel worn down. when I purchased  the couches I added the insurence for the couch which would cover any damages; however I have not been able to make not one single claim. Not a claim for stain removal not a claim for a piece of wood in arm rest that got damaged some how. NOT ONE CLAIM. I called to ask about the insurance and wayfair has absolutely no clue other than refer to the websites on whats going on. Expensive couches and expensive insurance with trashy service attached!!!!