0 stars for the supplier who didn't reply to my inquiry about my problem - 5 stars for Wayfair as always for making things right.  The sectional was advertised as 44.5" high in the back, and it's only 32"-33" high - not tall enough for my husband to have any shoulder/neck/head support while relaxing.  It is a beautiful piece of furniture though, just not great for those who like support for the upper back and head while relaxing.