Ordered these chairs last week… Got delivered yesterday and we could tell the box had already been opened & taped back up and reshipped... so to our dismay what we thought happened was true the chair inside was damaged and the wicker was unraveling...Was on the website and had to chat with three different people because I kept getting disconnected finally they sent me a FedEx return label… Thank goodness my husband has a truck to return it to FedEx ASAP! I have never received anything damaged to this degree before so unacceptable especially for the price. I got a similar set two years ago at big lots picked it up myself and have had no problems at all and it cost less. I hope they keep true to their commitment to make this right... Fingers crossed but not hopeful