I would give it 5 stars for looks and 2-3 stars for installation. We are usually pretty good at installing light fixtures (my husband is an engineer, he can figure anything out!) and this was tough, time consuming, and downright annoying. Getting it straight and level was difficult, and it’s still not quite how it should be but we were over it eventually and said good enough. Assembling and then hanging the crystals was time consuming as well and now my thumb nails are tender from doing it all (spread out over a couple days, taking a couple hours each day.) Having said that, once the crystals were hung it really does look breathtaking. It does come with some white gloves to wear while you assemble and hang the crystals so you don’t get thumbprints on them which I thought was a nice touch. It also comes with some extra crystals of each type in case you need to replace. They were packaged well. I really like the light just wish we could have had somebody else do it!