This is a beautiful desk which really deserves five stars but I gave it four stars because it arrived with both drawers damaged beyond use. (They were already installed/in place when the desk arrived). I contacted joss and main for two replacement drawers and they sent them promptly but there were no runners installed on the replacement drawers. Since I do have some skills, I removed the runners from the broken drawers and tried to put them on the new drawers but after an hour or so was unsuccessful in getting anything to line up and slide properly. (This is not something that a customer should have needed to do anyway as they should have sent drawers with runners already installed on them)
I contacted joss and main again and so far it has been a week and I have not gotten any response from them. I will probably just have to ask for a full refund, which is a shame because I really do like the desk and prefer that they would just send me a new one.