Aside from the fact that the tracking was not accurate and it has arrived on the day that I was not at home, I was not contacted that my order will arrive on the day and I did not have the chance to reschedule the delivery. I have called the customer service team on the day it was supposed to be delivered, I had it rescheduled but it still came on the following day when I was not at home! The most annoying part is that I was not contacted to check that I was at home and that my order is being delivered. It was all left on the doorstep downstairs when I already specifically said that I will need help in lifting the items as there is no lift in my property! I was so upset that I had to lift them all by myself, 2 flatpacks of about 15 kgs each! It caused me to have back pain for days. I was so disappointed and angry! It was a horrible experience with your service. Nonetheless the product itself arrived as expected, perfect for space saving.