We ordered 9x12 area rugs. The rugs came on time and were as expected. The color and texture are exactly as described. The only issue is they were folded and wrapped tightly for shipping. We are unable to get the wrinkles out. We have tried everything, stretching, weighting, folding backwards, and we still have a number of wrinkles that are large enough to be a tripping hazard. They have been down almost a week so we are disappointed. We can not use carpet tape as they are on hardwood floors. Not sure what to do next.