My order, arrived securely packaged. Once out of the box, the chairs were super easy to put together. The leatherette material was softer than I anticipated and very nice (not cheap looking) and the color is white not off white. In addition, the chairs are sturdy. The only reason I withheld a star would be that the cushions are very firm, bordering hard. But I can tell from periodically sitting on them for a couple of days that they are beginning to relax a bit (hoping that continues). Overall, happy with the purchase.