5 stars for customer service but only 3 for the rug, unfortunately. The quality of the rug was great but the color was off. Instead of black with orangish flowers it was navy blue with purple flowers. I ordered a replacement but had the same issue with the second rug. Wayfair’s customer service was prompt and helpful with both the replacement and the eventual return and refund. I have ordered several items from Wayfair; this was the first time I wasn’t happy with what I purchased, and it was quickly made it right. I will definitely continue to shop with them.