The unit requires assembly, which was pretty easy however the left panel was drilled completely out of alignment with the rest of the panels (center and right were aligned.) can’t even use it. The box said not to return it, but to call Customer Service between 9am - 5pm CST. We called at 2pm on a NON holiday and they were closed! Decided to try ordering part on their website. The information we needed that was supposedly stamped on the box, was not. We finally made up a number and it let us proceed. But now we have to wait who knows how long to get the part. Veveyunhappy,