I love this bench however it did arrive damaged.  It's dented on both sides - one side worse than the other.  I don't want to go through the hassle of returning it as it's a large item, so I am planning to contact customer service to see if there are any other options.  Know that it is metal and when empty, it does echo and sound like what it is - a metal box!  I am using it at the foot of our bed in the master bedroom so I'm sure once full with blankets, sheets, pillows, etc. it will be fine.  I am giving it 4 stars only because it arrived damaged.