Purchased 4 chairs - Every box was very well packed, all pieces showed up and in perfect condition. I found the step by step instructions easy to follow. Chairs are surprisingly (thankfully) comfortable. 

My dining area has carpet, so I do appreciate that these chairs don't have high arms so the swivel base allows you to get in/out of the chair easily (it's a little difficult for shorter people in a counter height chair to physically push the chair back from the table on carpet!)