These counter stools are beautiful, very well made and definitely merit 5 stars.  I have downgraded to 4 stores only because of a bad delivery experience.  My order was delivered to another residence in another state.  I understand mistakes do happen, but the frustrating part was the difficulty I had connecting to Wayfair customer service to correct the problem.  With the UPS tracking number that was provided online, I could see my order being shipped and progressing toward a residence in another state.  Eventually I received a proof of delivery (in my name) to the other location approximately 1500 miles from  my own residence.  I had no problem reaching UPS for status, but reaching and actually speaking with a Wayfair representative took more than a week of effort with many hours on hold.  Eventually the problem was fixed and we love the chairs, but as a frequent customer of Wayfair I had come to expect more from the company.