Great chair. Just what I expected when ordering. I do wish I had upgraded to the down cushions. The foam are a bit stiff but I think they will soften with use. A note on great customer service! Unfourtunately after the long wait for special order, one of my chairs arrived damaged. I don't think this was the fault of Birch Lane but the shipping company. I emailed the service center that day and made a follow-up call a few days later. That's all it took and I was delivered a new chair without hassle. Amazing response and customer service.