I would give Wayfair's service 5 stars, I received the rug WAY earlier than I had anticipated and that is always exciting. I gave the rug 4 stars b/c in the photos the dark spots look navy but when I unrolled it, they are actually a deeper turquoise. It's not a deal breaker but it would have finished off my living space much better had they been navy. The other thing I was displeased with is the rug was thinner than I had expected. Otherwise, it's beautiful and is very soft on the feet. It adds a very fun punch of color.