I had a horrible experience.  I was sent the wrong rug the first time and I returned it with a request for a new one.  The second rug I received was the same wrong rug.  When I initially tried to return it the first person I spoke to insisted that the manufacturer claimed it was the correct rug and if I wanted to return it  I would be charged a shipping fee,  Totally unacceptable.  The second individual I spoke to agreed it was the wrong rug and I got a full refund.  

I question whether I’ll ever do business with Wayfair again given the aggravation I had to put up with, particularly your customer service. Zero stars