I gave a lower rating than I otherwise would have (I generally like the product) because there was a chip and minor dent in the wood. The chair was intact in the box with bubble wrap so how did these damages occur? My daughter was able to use super glue to fix the chip. It wasn't worth sending this large item back. After a previous order that also had some damage and I tried twice to call customer service but received recorded messages telling me the wait times would be two hours (first call) and three hours (second call), I don't plan to call again. This online process is totally not user-friendly customer service. The term "customer service" is an oxymoron. These are the first two and last orders I will ever place with Wayfair.