I received my fire pit about a month after purchasing due to limit inventory. Along the way however, if I had a question the tiki brand customer service would respond less than 24 hours with an answer. I received my fire pit with the one wood pack that I was excited to try. Unfortunately it had ripped. However, ONCE AGAIN, tiki brand customer service went above and beyond to solve the issue. I tried out my fire pit last night with the wood pack and it is AMAZING. The wood pack is anout a 40 ish minute burn and soooo simple. 


Please don't think about another fire pit, this is worth the wait. And the people and service that come behind it make it even more worth it. TIKI brand has a customer for life. Here's a pic of my dog enjoying the beautiful flame