I'm 5'4" and my last washer required I stand on my tiptoes or use a grabber to get the clothes out of the machine and now I don't have to do that anymore!  This washer handles a good sized load and I can reach the bottom without issues.  I purchased the model with an agitator as I'm old school and feel the clothes get cleaner.  The only thing I'm not fond of is the water level when you choose normal washing.  I watched the first load through the glass top and saw the water never got above the clothes.  When the first load finished I had soap residue on the clothes and had to do a second rinse.  Now I do all loads using the Deep Water option and it works beautifully without a second rinse.