I ordered two.  I liked them right away and they were easy to put together.  The first one was great and everything I wanted.  The second one I put together just wasn't as good as the first one.  I saw that there was 7 inch crack in the seat unit.  I had to tighten screws as a board was loose, and there was damage to one of the boards on the seat.  I was kind of bummed because I thought it was going to be a pain in the neck to pack it all up and send it back.  But when I called wayfair and spoke to Talia she made everything easy.  I wasn't going to have to send it back. They will either send me the replacement seat unit or chair.  She was pleasant and reassuring.  So I wasn't happy about getting a damaged chair but I would still give Wayfair 5 stars for service so far.  If you buy one just check it over thoroughly.