I used my FD13000 for the first time today - removed from the box and verified all parts were where they should be. I used the cleaner to do my stairs and within a couple minutes it was leaking from the bottom. The recovery tank wasn't even a quarter full. By the end I had a puddle on my basement floor. Not ok. Chatted with support and it was useless, just pointed me to articles to read. Retuning to the store.