I got this on special from Wayfair, so is not returnable.  Wayfiar has the best and most responsive customer care, however.  The product is really nice crate and is easily transportable.  It's a little too big for my 12 lb terrier mix, but that is not the fault of the product.  It will come in very handy when we travel.  Only thing that seems strange is that the metal frame does seem to "collapse" a lot...thankfully my little pooch has not been inside it when that happened.  All in all, though, the nicest i've seen and easier to transport than a metal crate for overnights and vacation trips to pet-friendly locales.