This coffee maker is nice and operated well, once we learned how to use it properly, just had to read instructions.
However, the grinder is quite loud but did serve as a great backup alarm, which made the loudness acceptable.
The aspect that was very negative was that the temperature of the brew water was not at all hot enough, so did not extract enough flavor from the ground coffee beans. 
Customer service assisting us with this problem was excellent, and that is one of the reasons I like Wayfair so much. Our discussions with them resulted in the thought that our coffee maker had an unusual problem, which obviously did not exist with other same make/model coffee makers purchased by Wayfair customers.
Again, the customer service and care was very good. I felt like a valued customer, which is rare anymore.
I always make sure I tell the CS rep that they did a great job when I am taken care of well, as I surely was in this case. Wayfair seems to have it all together !