I bought a NewAir Countertop ice maker from a local store. I have it for about six weeks when it stopped working. I contacted NewAir, and a gentleman named Dennis helped me. After trying a few different things that didn't work, it was decided that NewAir would replace the unit that I had bought. I received a new Countertop Ice maker in 3 days and shipped the one I had originally bought back to them. Dennis was very helpful and NewAir stood by their product. I would definitely buy a NewAir product again.