I've had this toaster for about a week and it has done a good job on everything I've asked it to do. It has easy to use controls for Time, Cancel, Bagels and Defrost. I was even able to perfectly toast long slices of bread. I simply decreased the time setting and swapped ends after the first round. The toaster is reasonably sized, attractive and has an easy to pull out and empty crumb tray. It seems well made and there have been no negative features or "behaviors".