The caddy itself is actually quite nice. The reason for the so-so rating is the awful packaging on it. For some reason the extra parts which are in a plastic package, are attached with hard metal ties that are twisted like a coat hanger top. As the picture shows there are several of them & I cut 2 fingers trying to untie them. Also the hanging part of the caddy has hard plastic attached with zip ties. Worse packaging I have ever seen & I was tempted to return it, but as I bled on the caddy it didn’t seem right. Not worth the frustration, so get another caddy & save your fingers. Umbra you need to address this & Wayfair you should reconsider selling this unless they do fix the awful packaging.