The product it's self is amazing. The stool was a pain to put together but overall nice product, my girlfriend was happy with it. However, I wrote in 2 separate location on the order page to have the driver place the box on the basement level. What is the point of asking customers for a message to tell the delivery person if it doesn't get done. The box was so heavy to take downstairs.  Maybe it was FedEx's fault but either way, I was very disappointed in that.