I am very disappointed at the spots that are on the silverware after washing.  I read the directions and have been hand washing all of the pieces and letting them air dry.  I don't always have the time to hand dry the pieces and don't think I should have to.  I never ran into this issue before with my old Oneida set.  If it wasn't for having to pack everything in the plastic sleeves and shipping it back I would have returned it.