I received this toaster a little less than a month ago.  I love this toaster.  I love the frozen feature.  My other toaster did not have this feature and now that I have it, I don't want to lose it.  It didn't turn my food soggy or over done, it was perfect.  The 7 heat settings on the toaster make it easy to find the right one for everything we use it for, accomodating everyone's different tastes.  It also fits my bagels with no struggle. [This review was collected as part of a promotion.]