I ordered this beautifully detailed nutcracker because I am developing a bit of a nutcracker obsession. When he arrived unfortunately his candy cane in his hand was broken off and floating in the bottom of the box and he had some scratches on his head. I emailed customer service and Wayfair was so great and helpful about the inconvenience and sent me another Gingerbread nutcracker right away, which came in a timely manner and perfect :) the detail of this nutcracker is incredible.