We love the design of the crib but unfortunately it came with dents and scratches. There is a number they refer you to call to receive a touch up pen but after almost 2 months I have still not received it. The representative said they have sent out two pens but I have not received any. Now they are no longer responding to my inquiries. Overall we are disappointed in the quality but there is little to do since the crib is already put together and the baby is due any week now.