I purchased my A10-TL model in late July of 2018. My husband set it up and he found the process to be pretty simple. The machine does not take up a lot of space and we like the look and simple operation. I appreciate the large buttons and the safety feature on the hot water button. It is not noisy at all and the water temperature is great! (Hot is hot and good for tea, cocoa; Cold is cold; Room Temperature is actually cold--too cold for my preference.) I'm really glad that since my purchase, the manual has been updated and the cleaning instructions have been updated and are streamlined and easy to comprehend. Cleaning is not complicated; I phoned into customer service and they were extremely polite, professional and informed me of updates and product recommendations. I will definitely be purchasing the cleaning kit from Avalon. My cooler is still operable and I have saved quite a bit on water as a result of this purchase!