We love many features of this bunk bed (including the staircase, storage and style) and have been really happy with our previous Wayfair purchases. Unfortunately while putting this bunk bed together today we noticed two problems. First, we were given double of one piece (#4) while missing another piece (#3). We drilled holes to solve that problem but fast forward one hour and we encountered a second packaging/quality issue: the corner of the top right panel (#9) arrived with a crack/split right near where a bolt is supposed to go to enforce the top and bottom beds safely secure together. Visibly, the piece looks damaged and structurally it  feels unsafe. I've attached a picture and will be contacting customer service to request a replacement for this entire side piece. Hoping Wayfair will work to quickly replace this broken piece, as our boys are SO excited to sleep in their new bed.