After having to re-order item as no show of item after 8 weeks since ordering and 4 weeks since due to arrive and a few calls to your team and a previous contact to say it had been shipped new ordered item arrived within 5 days which i was really pleased about and my daughter for who it was for was thrilled about having it and has slept much better and more comfortable than old mattress. Has to be careful she doesn't roll out of bed. Daughter finds it very comfortable. Pleasing expansion when took out of vacuum bag. Has a nice feel to it. Pleased with product so far but still early days.