We like our water cooler. It makes the water nice and cold. The hot water is ok. I still have to heat mine for tea (I like mine scolding), but itâ€™s hot enough for the rest of the family. We do have a complaint about the cool water. It trickles out slowly. Therefore we donâ€™t use it. The room temperature feature is why I chose this model so itâ€™s a bit of a disappointment.