I purchased a Newair icemaker a year ago. Just recently the machine quit making ice. No water was flowing over the plate. I contacted Newair support and made contatact with Elizabeth M. She was so friendly and helpful it made my day. She agreed that the problem was probably the water pump. Being as the unit was just barely a year old she wavied the shipping costs. I replaced the pump and now the machine is working as good as new. Exceptional service. Thank you so much