We are a family of four living in the Phoenix are, and this ice maker has been a life saver. Our refrigerator ice maker was not able to keep up, but this machine has handled the job well. As my husband said, "It's a game changer." I say was. Two weeks before the warranty was up, it broke. Contacting NewAir regarding the warranty was a bit of a clunky process. There has been much back and forth, and it has been determined that I need a replacement part. However, the warranty does not cover the taxes on the part or the cost of shipping said part. I was provided a link, and told that if I write a review, these fees would be waived. So here is my review. I'm really hoping that once the part arrives, that we will be able to repair our ice maker. I truly miss it.