The other reviewers were correct, this has very nice lumbar support!  The order came quickly, the box even arrived in good condition.  I was afraid my feet wouldn't hit the floor since the measurement from the seat to the floor was 20" and my old recliner was only 17".  I'm only 5'4", my husband is 5'8" and he loves it too!  I'd buy another one for him if I could get a $40 coupon for his chair too.  Happy with this purchase.  Customer service was fantastic when I had issues with my account info when I hit accidentally hit a button that closed me out of the window I was working in.