Chair looks good not great. It came in 3 boxes in different days, gotta be patient. When all boxes arrived, double checked the parts. I had missing parts and duplicate parts. Customer service was fantastic, they were right on it.  Replacement parts arrived but they were still the wrong parts because of how the manufacturer named the itemed. Right is right, Left is not right. A whole month went by with sending and returning items back. Basically got fed up and gave up, bout to jimmy rig the parts just to make it work.  And I paid extra for insurance, don't buy it keep your money for something else. TRASH!!!!