When I first received my set- the box for my coffee table was torn up. Like someone hit it and when I opened it , the top of the table was crushed. This of course had to be from the shipping process, not a reflection on Way Fair itself. The point is, I took pictures and filled out the online form to get a replacement part. It was SO easy and shipped fast. I will say, make sure you look at the height measurements cause the side tables are a little shorter than expected, but over all great quality. But I'm not hard to please. I am over all happy with my order and the customer service I received.