Absolutely ridiculous. The product itself is solid, and went together easily. Unfortunately, the one I received had been returned after being assembled then disassembled, then shipped to me as a new product. Box was severely damaged and hidden inside another box, loose parts all over inside the box, and more than half the pieces had damage to the corners. Luckily, many of the damages are hidden once assembled, but many touch ups will have to be done. I paid for a new product, not a previously returned, damaged one. This will be the last time I buy anything from wayfair.