The 3 stars is for the shipping process. I order this loveseat on Feb. 7. It shipped a few days later. It was finally delivered on March 11th. It shipped from California to Salt Lake. Sat in Salt Lake for almost two weeks. All three times I called customer service the agents were great and tried to be helpful. I would not have purchased this loveseat if I had more information about the shipping process.

The loveseat itself seems to be good quality for the price and comfortable to sit on.