This was my first experience and ordering something from Wayfair. There was a problem with the recliner and they promptly sent me a replacement no charge. Overall a wonderful experience. I am definitely going to order more from Wayfair. I highly recommend it. The people I talk to on the phone were courteous helpful and service was prompt. We love our bird script recliner and ottoman and everyone who sees them remarks on how beautiful and well-made they are. Thank you for making my online shopping experience Pleasant one.