Makes great coffee and should last a long time! I did a lot of research to give a coffee maker that would last longer than the average 2-5 years and this one was at our near the top of every list I found. All parts are serviceable and I hear their customer service is top notch. I just got sick of buying cheap coffee makers that fail after a few years and you have to throw them away. This thing makes fantastic coffee and is beautifully simplistic. Doesn't burn the coffee while sitting on the hot plate!