My furniture came damaged and HANDY installed it anyways. I had to call WAYFAIR and send pics of the 4x broken pieces of my kid's NEW bunkbeds. I got rid of their old beds for install. Now, Wayfair won't send me replacement parts - they want to take the bunk beds back - send people to take them down and leave me with no bed for my kiddos and resell me a new bed and installation?!?!?! What a total nightmare. We still have broken bunk bed - split wood, broken slats, and scratched stairs.