After purchasing these items, I found out that these pillows did not meet my expectations These pillows are horrible.My neck and shoulders hurt. I bought two(2)  pillows, one for me and one for my daughter. She hates her pillow, too. I wish that I could return them. They were very expensive. I had to start back sleeping on my old pillows. They are extremely hard. They are so hard my cat will not sleep on them. Please help! Can I exchange them for new pillows ?