My pillow is splitting at the seams. I have attempted via the online portal of Tempur Pedic to submit the information, and have not heard back. So now i have to do it a second time. In additon, i bought the item online, and they are asking for all this information to be added to a support claim, when they have every ounce of the information using the Order Number. Very frustraing customer support, when they claim they are #1. Hate to see what #2 is like.