THIS WAS GIVEN TO ME AS A BIRTHDAY GIFT.  THE COOLER WAS NOT HOLDING THE ICE MORE THAN 3 DAYS AND WHEN I MOVED IT, WATER WOULD SPLASH OUT WHERE THE SEAL WAS.  I WROTE CUSTOMER SERVICE ABOUT MY CONCERNS. AFTER A BRIEF QUESTIONNAIRE, THEY IMMEDIATELY ADVISED THEY ARE SENDING OUT A NEW COOLER. THEY UPGRADED IT TO THE NEWER VERSION THAT HAD THE SEAL IN THE COVER. THIS WAS CUSTOMER SERVICE AT ITS BEST. I RETURN TO COMPANIES FOR THEIR PRODUCT FIRST AND CUSTOMER SERVICE SECOND. THEY HAVE EXCEED MY STANDARD FOR BOTH.  WILL CONTINUE TO USE THEIR PRODUCTS.