The 1st mirror arrived shattered via Fed Ex, so I called customer service.  Wayfair without question sent out a 2nd mirror by UPS which arrived in perfect condition.   The mirror is perfect for us because it required absolutely no setup, stands in our bedroom, needed a full body mirror.  The frame is fine, & it suits our purpose just fine.  I do think though that the mirror is a little inaccurate as I appear slimmer in it than I truly am.   I can deal with that though.