this chair make a loud airplane sound when vibration function is on. the padding in this recliner is thin. when i contacted wayfair the rep told me the chair was made this way. the message nodules are not covered and padded well they press and vibrate into my heel and ankles causing redness. i have to put a pillow on foot rest and arm sides for comfort and to keep the vibrating nodules from pressing into my heels and ankles. wayfair was supposed to send someone out to help fix the issue but I have not gotten a response to assist me. i am diabetic and suffer from severe neuropathy this chair has did more harm than good. unable to return due to wayfair charges almost $90 for return shipping.