It may seem harsh and unfair giving this faucet a 1 star rating. However, I  have installed at least ten similar style pull down faucets in the past.   The difficulty I experienced was that the pull down flexible hose connection leaked where the connection met the water supply under the sink.  I removed the faucet multiple times but could not get the leak to stop.  This may have been an isolated case but I decided to return / receive a credit for my purchase.