So...I bought two of these. My first one came and it was perfect. The second one had an abrasion on it on the main part of the sofa which was noted as it was being delivered. The box was partially torn and we could see the leather was damaged. They sent me a whole other sectional free, I didn't have to return the other one. So I gave it to a local shelter. They take care of customers and make things right. You have to put the stuff together a bit, but just screwing on legs and sliding on the back cushions. Holds 800 lbs and super firm, we love it. They are a great company and I will continue to buy from them.