My wife uses this unit often to make tea. In our house it sees daily use. Installation was overall very easy because of the connectors for pipes and tubing.

Two important recommendations for upgrades/ product improvement:

1. On the wall mounting bracket: make it a "screw through" plate, so the plate acts as a template for the screw holes. Putting in two screws into the wall in a way that the bracket will be "level" to the ground requires some skill in carpentry. a "screw through" plate would allow a level to be placed on top of the plate, and the holes would line up automatically.

2. Find a better way of mounting the faucet securely onto the counter top. I have installed 5 faucets in our house and I can say there are ways to do it "right" and there are poor designs. Get rid of the wing nut as a fastener. Use a longer nut, and use a more solid U type plate (with a better gasket) instead of the crescent shaped mounting plate that is supplied.