What a fabulous company to deal with! First of all, the wall hangings are gorgeous! I ordered 2 to hang above my sofa. That being said, the box arrived damaged and one of my pieces was slightly bent. I emailed the company and explained the condition of the box and item. Returning such a large item would have been a huge hassle but, to my surprise, a replacement piece was immediately sent and I was told to donate or discard the damaged item.  I’m so pleased and will tell anyone that will listen, what a wonderful company Birchlane is!