The first lamp that I ordered was missing pieces so that the shade would not attach to the lamp and there was a pretty noticeable, white scratch in the metal portion of the lamp.  I called Wayfair and when they couldn't manage to send me the replacement parts, they proceeded to send me another new lamp.  The new lamp is fine and I really love how it looks in my living room (I have a lodge-like, but also contemporary look to my home).  Wayfair costumer service has exceeded my expectations when it comes to any of my purchases.