NOT satisfied at all, when the chair arrived, it is missing multiple parts and when I called the company, the customer service agent does not speak English and ask me if I speak
 Mandarin, and since I DO NOT speak 
Chinese, he did not try to assist me.  In the end they will send me the missing parts but NOT FOR ANOTHER 7 MORE DAYS, as the parts are coming from CHINA, for some reason the company has NO spare parts like simple air holes on hand in North America!!!.  Is ridiculous that I have to wait for so long for a couple of replacement parts.  They 
also promise to send me an email to show me how to install the replacement parts but I waited all day and I have yet NOT received and kind of email from them.  Real Relax is not a very good and helpful company.



UPDATE  is now Sept 22nd!!!!!! Still have not received the replacement parts!!!!!! Received multiple emails from RealRelax asking for photos of the chair but still have not send me the parts!!!!