Bought this 2 months ago and it is already covered in water spots. We have hard water here in California.. but I have never had a faucet look so bad..so fast! And their recommendation for using soap & water does not remove the spots. Any other cleaner is not recommended. I am unable to find any helpful hints on their website. Not really pleased with this product. The water pressure is so low, it takes forever to get hot water. I never had this much trouble with our old faucet (different brand, this is the first time we have bought a Moen). Old faucet lasted us 28 years.. this one won't last that long..