The couch is very nice and what I expected but the delivery was not “White Glove” delivery as advertised. I knew I wasn’t going to be home for the delivery so I called them to inform them that my drive way was muddy and it was pouring out. Asked them to deliver to my neighbors cover porch or reschedule delivery. They said they could deliver it next door but found out they left the couch in the middle of my muddy driveway in the rain from 9:30 am to when I could get home from work at 5pm. The couch was wet and I had to towel dry then use a shampooer to pull more water out. Once it was dried out we are happy with the quality.