I posted a review few months ago indicating that my kettle broke. Got a customer service email asking me to troubleshoot. At first it worked for an extra month. Subsequently, I contacted the customer service again, and was told "tough luck". I was told that I have to empty and dry the kettle between uses and its "too humid" in my 40% humidity house. 

This kettle should last more than 4 years.  This is a disposable kettle and isn't worth the price.