It came in a box with a rip. Upon inspection it was darker and more mottled than photo. There are so many uneven broken pieces that will snag my linen pillows as well as my hair if I lean against it. Also there were caked on dirt spots. This is a very rustic headboard not good for daily use and not as pictured . It is not the pretty advertised lighter caramel color. It’s brown. Customer service wants to charge me 75 to return this piece. Outrageous!