We made the mistake of paying to have Wayfair assemble our chair. After three cancellations and one no-show, we decided on a refund for the assembly, and to do it ourselves. The chair had arrived in a timely fashion, but almost two weeks passed before we could resolve the assembly issue. We were able to put part of it together, and paid a local handyman to finish the job. The chair is very attractive and comfortable, so at least that helps to make up for all the aggravation we went through. Mayfair Customer Service, was very pleasant, but just couldn't do what we wanted.