Delivery was excellent! Product was from different manufacturer but identical chair. Packaging was not adequate but all parts were there, looks like it was a returned item and they repackaged it, was easy to assemble but you MUST read directions and remember do not tighten arm bolts until after the chair back is in proper position. Do not over tighten bolts, they can strip easily, just hand tighten. Wheels roll smoothly, height adjustment works very well and chair tilts back nicely. Seat can use a little more cushioning, I spend a lot of hours in the chair, has good lumbar support and arm rest cushions are adequate. All moving parts seem to work as they should. Good chair for the price. Let's see how it holds up, I purchased the extended warranty just in case. I will edit this review in a month or two if needed.