The sofa is great. I love the color since it’s exactly the blue I was looking for. I love how it looks and how it feels. However, I ordered a left sided sectional and I received a right sided one. Called customer service and had a case manager assigned. They let me open and use the incorrect one until the new one arrived. The new sofa was supposed to arrive in 2 wks but it got delayed and it basically took a month. Once the new sofa was opened, it was again the wrong sided one! I am currently waiting for my case manager’s response to my email. I was very pleased with their initial effort to correct the issue but at this point I am just frustrated. Hope I can eventually get the left sided sectional that I want.