1. Shipping by Wayfair: prompt, but costly.
2. Item Price: Competitive.
3. Manufacturer's packaging: It arrived intact. Glass shade is protected by a styro foam mold of the shade. If handled properly, there shouldn't be any problems during shipment.
4. Item itself: I liked it more on the pictures, which don't show clearly the broad bell shape of the shade. Because of this shape the lamp doesn't look as big as I thought it would be. Installation was simple and straightforward. Both items arrived with minor scratches on the metal brackets and base to which the shade gets clipped. As I opted for the white model these scratches are even noticeable from the distance.
4. Overall: Does the job. Good enough to keep. Not worth the cost and ordeal of returning it. After receiving the white model, I believe it would look better on any of the other finishes available.