I really like this chair. It is comfortable and supportive, even for an 8-hour work day. It is not bulky or overly soft. I like the height of the back, comes to the base of my head which was taller than others I saw. The shipping packaging was not the best, so I did have a couple of minor scuffs on the chrome (got the black and chrome). Overall, a great purchase for my 40+ hour work week in this chair.