Absolutely love this lamp! The only reason I didn’t give it a five star rating was because the harp that holds the shade had been soldered poorly and off center which made the shade lopsided. I did not speak with customer service about it because I had another harp on hand to replace the defective one and solved the problem. I’m sure that customer service would have helped immediately if I had needed another harp as they have always been very easy to deal with whenever I have had a problem. This lamp was well packaged to prevent any damage.