The ordering was simple to place online and delivery was quick with a 2 hour time slot given the night before. Instructions were reasonably easy to follow and took a couple of hours, once we sorted out all of the pieces initially. There is lots of space in the ottoman. I was expecting a base but it is a sheet of woven fabric that attaches with velcro to the headboard, footboard and side frame rails of the bed underneath, so we kept the adjustable legs nearer to the ground as it would not take much weight. This design basically allows me to fill the space with heavy items with a protective layer over the carpet, which is great. It is a great looking bed when finally completed.