By the far the worse customer service and experience ever encountered. The executive team is rude, disrespectful and inconsiderate. This item was purchased accidentally with the rest of my order and when i asked for a return label they provided me multiple ones, and the one i used the product went to a different warehouse. They claim they never received package when i have proof of all my fedex pick up and drop off documentation with measurements and description of item. They refuse to refund me or give me store credit for something that is not in my possession nor was it ever opened. This was the worst and unacceptable experience i have ever had.  And i have heard from multiple people this is what wayfair has been doing. Eating customer money and taking products back without refunds, maybe a way to gain and throw their customers down. Unacceptable behavior. And if there was a way i would report this to a higher power within the company. Because this is theft.