I ordered this and another rug together. The quality was fine but the customer service was horrible. I was told both rugs were delivered but only one came in. When I called their customer service line I was told that the item had been replaced and would be delivered the following week at the latest. Two weeks goes by and I still havent received my rug. I was sent an email informing me the rug would be delivered by July 6. The rug came earlier than expected which was appreciated but I didnt receive any notification or information regarding my package. Overall very disappointed.