The bed itself is five stars. The manufacturer is worth two. They shipped the wrong bed not once, but twice! The bed comes direct from them, so it's not a Wayfair oversight. Once it arrived, it was well packed and fairly simple to put together. I did it myself in under an hour. A second hand just to hold pieces upright would have make it go even more quickly. I'm impressed by the quality, especially when paired with the price. It doesn't look like a budget bed in the least. It was a hassle to get it, but an excellent piece once it (finally!) arrived.