My husband and I have been looking for a couple of good barstools to replace our worn-out ones. Everything arrived on time and was packaged well. The only issue we had was that we couldn't screw the backs of the chairs with the small/too short screws provided with the spring washers (as called for in the instructions), so we didn't use the spring washers.  It doesn't seem to affect the integrity of the chairs. Other than that, we are very happy with the stools.