Like many of the other reviewers stated, the shipping box arrived in pieces but the mattress was intact.  With that said, the bed is awesome.  It arrived on time and had very little, if any odor.  We had already purchased the 13" for another bed and was disappointed to hear that that size had been discontinued.  Frankly, they were both from the same manufacturer and the loss of one inch did not really make any difference.  Also, it is a true medium firm; feels firm when initially laying down but gives in all the right places.  Bottom line, I highly recommend this manufacturer and this foam mattress.  Be advised it is VERY heavy (it is a king) so I would suggest having help when moving it.