Delivery was delayed for over a week.  It sat in the same FedEx facility without moving for over a week. My attempts to determine cause with on-line customer service were not successful. I finally called FedEx myself and found out that the shipping information had a discrepancy. I then contacted Wayfair and talked with a human who was able to resolve the matter.  Disappointed that I had to make the calls to both locations to get the package moving.  And then, because of its size, the rug was folded.  I'm still trying to get the creases out of the rug. And there were a few mangled spots on the rug that I had to trim with scissors.  Still trying to decide whether this was a good purchase.