I've ordered multiple items from Wayfair and have been happy with each of them. I ordered this rug and fedex said it had been delivered, but I didn't receive it. I called Wayfair and they immediately said they would send again, free of cost. I was so surprised as I had been expecting to have to fight it out with them. The second rug came this week and I just LOVE it. It is exactly what we needed. Feels great under my feet and the color is perfect. Thanks Wayfair for great customer service. Will definitely order again and again!