Nice chair and height of seat was what i needed for elderly mother. gives all round neck protection from any drafts also. seat is firm but not uncomfortable. although when was delivered was just left at front door as wouldn't go through door, as boxed up in a very large L shaped box. If my brother hadn't been at the house at day of delivery i would never have got the chair round to the back of the house and through the french doors. my only other experience  of buying furniture on line is with L Ashley and they deliver un box and check so as far as i am concered a bit poor in that area.