I bought this vacuum cleaner for my in-laws. They have German Shepherd and a cat in the house. For years they were hanging on old vaccum cleaner, one without the rotating brush. The amount of pet hair on their rags were unbelievable. Nevertheless they insisted the old vaccum cleaner was good. At one point we brought our own vaccum cleaner with rotating brush, just to show them the difference. Finally they agreed for us to buy it as a Christmas gift. We got great deal on Black Friday. They already received their new Bissel and used it. Very happy with the results and performance of the vaccum cleaner. They saying it's easy to operate. No problems so far.