I am giving this cantilever umbrella 5 stars primarily because the customer service through Wayfair was truly exceptional! The umbrella was delivered with a broken crank, and within 10 minutes of receiving my email, Wayfair had responded by replacing the damaged item(which I suspect was damaged during shipping, as the box was crushed on 
One end). This level of respect for the customer is rare in this day and age. I will highly recommend Wayfair to others, in the future. By the way, the replacement umbrella is lovely, and works perfectly.