We have two laundry areas in our house and if it wasn’t so much trouble to get this one in I would have trashed it after the first time I used it. Unlike the 20 year old Kenmore 
model (no longer available) it replaced, the 
lack of an agitator means items like sheets don’t really churn much, especially when an air bubble develops. The only way to see if there is enough water inside is to put a magnet on the sensor so you can lift the lid to see what’s happening. 
The dryer works better except for some apparent design flaw that causes clothes to fall out the door when it’s opened. This is after opening the door just enough for the dryer to stop completely.