Yikes. This is the worst umbrella I've ever had. It's beautiful, which I think is why people reviewed it well, but functionally it is the worst. The crank lever doesn't lock into place and in order for it to tilt, you have to crank it alllll the way up, only for it to uncrank by itself immediately since there is no locking mechanism. Even when it's not tilted, it will uncrank itself and close. We figured we were doing something wrong because as far as umbrellas go, opening and staying open is really the only criteria. We aren't doing anything wrong; this is just a bad umbrella and I have zero clue how or if I will be able to return it. I'm literally sitting on my patio writing this review while holding on to the lever so it will remain open.