The product is wonderful. The cushions are lush and thick, the wicker seats are well made. The reason we gave a 4 star instead of a 5 star is twofold. One, the customer service at Wayfair could use a little help. Two, only half of our order has been shipped and received. Half of the chairs and cushions are in a no man's land. Wayfair states they have shipped, Fed Ex states "a label has been created" but no product received yet. And hold times at Wayfair are upwards of 1 and a half hours. After holding for that length of time, we got a Wayfair service agent who actually said, I don't have any answers for you. Other than that, we love our 1/2 of our sectional we have received....