We love this fire pit, especially with the resurgence of COVID, making outdoor socializing necessary again this winter.   Initially we had an issue with the igniter, and there is nothing in the user manual to address this.   Wayfair was great about replacing the first pit we received.  I eventually came to learn that there is a little brass nut in the gas line that needs to be snuggly tightened.  My guess is that it came loose during shipping.  ￼if you have problems with your igniter, check the nuts that hold the small gas line that attach to the ignition.  A little tightening should resolve the issue.  This pit is especially nice because of the table space surrounding the flame, we keep our coffee cups nice and hot!