Purchased this toaster for my wife because she did not like our old one. It's a very nice toaster with excellent functionality. We have been using the toaster for about two months. I only gave this toaster a 4 star rating because of two issues. 1. The level of toasting, from light to dark, only goes to a high of 7 which is not high enough to get a good toast on a bagel. 2. When a bagel is being toasted, it doesn't go down quite far enough into the toaster. This leaves the top section of the bagel virtually untoasted.