The bed arrived right before going on vacation, we didn't have time to put it together before leaving. We returned about a week later and of course the headboard is damaged, several very visible large cracks. 

Instructions were to contact manufacturer if parts are damaged. Called the number but could not be helped via the phone, directed to send an email. Now we have a couple hundred parts all over the house, really hoping this part replacement process will be quick and easy. Overall very disappointed since we were hoping to transition our toddler to her new bed right after vacation and as of right now, unsure of how long this will set us back.