This is a nice looking chair with some features I really like. It is very firm but I assume it will soften as used. The heat and massage features are really nice and the remote is very easy to use. I really like the cup holders and the USB port on the side, very handy. Assembly was simple, just slide a couple of pieces together and connect a few wires. It also swivels and rocks which is nice. I'm happy with this recliner.