LOVE the mailbox. Looks great, made well and just really looks nice on the house. BUT it took 14 days to receive which is ridiculous and I actually called to cancel the order because of this long wait. The rude representatives that spoke with me were not helpful at all and it was a horrific customer service experience of no help or courtesy. I was told repeatedly we will not cancel your order. They made no constructive suggestions and told me it would cost for me to return. Luckily for Wayfair we are keeping the item however, we will think twice before we ever order from them again because customer service is everything and matters more than these big companys remember. There is nothing Wayfair has that we can't buy elsewere and I would pay alittle more for a courteous experience.