I am satisfied with the 2 stage Naturepedic mattress I got for my newborn. The firmness seems just right and I like how I got the extra mattress pad protector with the delux option. It's nice knowing my baby will be sleeping on something non-toxic. I also am satisfied with the customer service. The product arrived on time and someone answered my questions quickly about confusion on which side was for infant. Overall worth the extra money for a quality mattress!