My original order contained a shade which was cracked and the wall mount was dented and offset. Seems as those it was damaged in transit. Wayfair immediately replaced the unit. I received the replacement and there were no issues. I highly recommend replacing the bulbs as the ones they come with are yellow and not very bright. I ordered brighter bulbs and am extremely pleased with my new vanity lighting. *Picture has the old bulbs and is a before and after*