Just opened item & set-up for kitty bout 3 hours ago. Unfortunately, warming pad not working. Contacted Wayfair & very quick to resolve issue. While warming cat hut not working, recommend shopping with Wayfair. Have purchased many item's via Wayfair.  Many purchases arrived without issue and other had issue's. Wayfair in my experience had always been quick to resolve problem/issue(s).
While this product was defective, Wayfair in my opinion is not. If on fence bout purchasing online with Wayfair, don't give it second thought. Wayfair over many years and purchases has always done right by us. I highly recommend give Wayfair a try. If you're disappointed in your purchase (s), Wayfair will do everything to make it right.