I wanted to like this grill, I really did. It worked great for about 1/2 a season. After that I started getting overheating errors with increasing frequency. I made sure to clean everything and follow all the troubleshooting steps but it kept happening and getting worse. I contacted customer support and to their credit they were responsive and communicative. They helped me narrow down the problem to the temperature probe. However, after promising to send a replacement probe, they never followed up. When I pressed for an update, I was told the probe is on back-order. The grill is currently completely unusable. I got maybe 3 months of trouble free performance - not enough for a purchase like this. I regret the purchase and wished I bought a different grill.