Received one and it was a little damaged. I requested a replacement and the second one came the same way. The very top rack had one or two indentations, or something that seemed like the metal part was fused together. Very rough and could scratch or cut the skin. I didn’t bother calling for another replacement as I believed it was just the way they make them and would likely get another one just like it. Otherwise, it serves its purpose. Keeps my shower neat.