I have been a Bissell customer for many years and I can truly say I have always been more than satisfied with the quality and ease with which the products work. Easy to order online, an excellent support system, and mostly for me, the quality of cleanliness after use! Their products are light, easily to maneuver and mostly do a great job. I have had over the years of usage, not 1 complaint that's why when I want quality and support for my products, I rely on Bissell and so should you!