1st thing is this chair is not a glider as listed in the description.  It does not glide or rock, it is a stationary chair.  Disappointed about that. 
UPDATE: Wayfair sent a replacement back rest very quickly.  See photos below for replacement update. Very pleased about Wayfair's response.
The White Glove delivery service slashed the back left side of the recliner, leaving a 4-5" open gap in the side of the chair.  Slashed all the way through the "leather" and the underlying padding.  I can see the wood inside the chair. 
Do not let delivery service leave the house before you fully inspect the recliner for damage.  I would've returned it immediately if I had seen it at that time. I did not even get to sit in it before I noticed the damage. I believe they knew they damaged the recliner as they practically "ran" out of the house.
Very unprofessional!