Excellent customer support even on weekends when the people actually work on it. Can't say enough on the customer support they were available in answering questions and when parts were missing sent replacement parts by FEDEx. Who does that now a days. Even when I got stuck and said I can't do this by myself they were able to suggest a local contract who could come in and finish the job! Thank You - Yardistry wait did I not say the structure is beautiful and I know they don't claim it is water proof but the area is kept dry even in the thunderstorms we experience in Texas!