An extremely comfortable product thats neither too hard nor to slow at adapting with your head throughout the night. Im not sure how much cooling it does. Thats not magical, to be honest. But you will wake up with a lesser stressed neck and traps for sure. Also, remember that you cannot use the pillow without some kind of cover because of the inner gel memory foam material. So dont plan a situation where you give the cover for a wash and it just hasnt dried by your sleeping time! All in all, awesome stuff!