I've owned a Toto Washlet before, as well as the Taiwanese brands which weren't that good. Toto has always been a reliable product with a good warranty. The main thing for me was finding a reputable place to buy this washlet. I tried to buy this washlet with free shipping as there was a promotion going on, however, this product didn't qualify. I called to make sure there wasn't an error on the website, and the person on the line explained to me how some products don't qualify and it'll show up at checkout. Shipping wasn't overly expensive, but to save a few bucks here and there does add up. The person on the line was very friendly and even helped me just order this product over the phone so they could begin processing it and it was shipped promptly and arrived on the day it was supposed to. Good prices, quick shipping and quality customer service. Toto makes very good products and Wayfair Supply is a great place to get your products.