I like the chair but I didn't like how it was delivered to me. The guy put it in the garage said it probably wouldn't fit thru the front door which is not true. He was lazy I felt. How is a Senior that needs a lift chair going to get the chair from the garage to the living room ? We are not strong and able to lift such a heavy box.  I never have had a problem with UPS. That turned me off of ordering anything sent by FedEx