We purchased two of these hall trees for our basement entry at our garage. This is where we drop most of our coats and shoes as we come in the house. One arrived by FedEx in a couple of days and the other was lost. Took several days and multiple calls to get a replacement shipped out which I wasn’t happy about. Customer service could have been better. But the review is for the product and we couldn’t be happier. They look great, assembled easily, even had extra screws and parts just in case I guess. We are really happy with how they turned out. Makes a grand entry to our basement.