I ordered this bed for my daughter and it was a gift the delivery was scheduled for Tuesday, it never came missing her birthday needless to say she was very sad. I called customer service and Justine B was like an angel from up above. She not only took off a huge amount for the disappointment and bad service but she made sure the bed was here the very next day. The bed itself is amazing and my daughter loves it, took about 45 minutes to set up and very sturdy and eye appealing. Customer service was amazing as well. I definitely will be making many more purchases and wayfair has a customer for life due to the actions and compassion of one very truly special employee. 5 stars!!!