I Loveeeeee My Fireplace!!!! In person looks really nice!!! The clear glass with fire flames looks natural..... The Top & Bottom part came a little damage but when I called Wayfair the CS Rep, Micheal was Awesome!!! I’m getting a replacement rush out to me without any drama I really appreciated this..... I really purchased just to put the Fire Flames  burning not really interested for the real heat however if I truly need the heat I will use it..... I give this 5 stars.....Guess what, the STICKER PEELED RIGHT OFF!!! I read so many complaints about the sticker on glass. It peeling off I guess CS from Callaway read all those reviews and took action....