Recliner is soft, very easy for my husband to put together,  it is very comfortable the massage is gentle doesn’t shake my body vigorously, power lift is so gently and quiet. Delivery was ontime as noted. I don’t have to do anything but find this item, read about it to ensure it’s what I need  order and wow it was delivered ontime. I just love my recliner and I love wayfair. Makes life so easy  If you need power lift support, comfort, you should get this one. You won’t regret it.