Item came very quickly and the delivery drivers were professional and kind and helped me place the item where I needed it on my property. Setup was a little trying as the manual is vague. To start the tub the gfci plug was not under the tub but behind the front of the cover of the hot tub which requires removing the screws to get to the access door. When you first set it up the jets might not fire up after 7 minutes as the instructions stated and involves removing that front cover once again to prime the pump. After a few days of this startup process we were able to start running it and it took 3 days to reach temp of 102. I love it, it’s comfortable and cozy and the led ambience sets the tone. It’s worth the value invested and would highly recommend. My only critic is for setup directions to be more specific!