First of all, the appearance of this machine is sleek and professional looking. I have never thought of owning an espresso machine that makes me feel like a barista. The coffee grinder works pretty well and has different levels of grind textures. Since I am a newbie making this type of coffee, I practiced about 15x to get the right crema that I wanted. It was fun experimenting. The package includes the items needed except for the coffee stirrer. The steamer works beautifully and efficiently. It's very easy to clean and user-friendly. I recommend this item if you're looking for a great espresso machine.