The toaster works ok and is what we needed. It accommodates thick sliced bread etc. I like the crumb catcher feature that is a flip open "trap door" instead of a slide out tray. My daughter has to avoid wheat due to an allergy so I feel like I can really clean it well and get the crumbs out better since it opens up vs. a slide out tray. It is so quiet that you don't hear the toast pop up. That is my only minor complaint.