I bought this George Foreman Grill to replace one I'd had for 20+ years. I especially wanted one with removable plate grills because they are easier to clean. As empty nesters, this is the perfect appliance to cook hamburgers steaks, salmon and more. Less mess to clean up. I checked several websites but found the best deal at Wayfair. I ordered it online and I received it quickly. It didn't even take a week! That's what I call "Customer Service".