Arrived with multiple tears in the cushions. Customer service has so far REFUSED to help me. Offered me 15 off, like I want to keep a torn up couch and still pay over 1000 for it! I’ve asked multiple times if they could just send me replacement cushion covers, but they refuse saying the “item is out of stock” well it’s still in stock on the website, so I don’t understand why they can’t just sent me replacement cushion covers. Extremely upset.