I got this with the backsplash cracked.  They could not send another piece.  However, customer service was EXCELLENT!  They told me my options (one of which was to get an entire new one and just take out the backsplash and send back the rest, another being to find my own and get reimbursed).  We found a local marble shop that cut pieces for us and charged over $200 just for the backsplash.  Wayfair refunded me with no problems.  The vanity itself is very pretty.  The drawers are extremely shallow though - didn't even fit my round hairbrush.