It came with some cosmetic damage.  Had to drill some holes to make the screws fit.  There was a missing part that is needed to heat and change the colors and we were told to contact the manufacturer.  It's been a couple of days, so we need to see how quickly they will respond.  I don't think I want to purchase merchandise on which I have to call somewhere else to get Resolution and moving forward before making purchases I will be sure to see if this is the case.  Overall,  it is sturdy and it is what I expected as far as size and quality.  Just can't wait to turn it on to see if the effects are great.