This is the only item out of several that I've ordered from your site that arrived damaged.  I opened the box and it was broken into at least 5 pieces or so.  I was surprised that it wasn't packaged better and there was nothing listed on the outside of the box to give any indication that it was fragile and should be handled with care.  I'm talking to customer service today in hopes that they can send me out a replacement that will arrive in one piece.  It looks like it would be a really lovely piece, it just needs to be packaged a lot better and more carefully.