fast shipping and beautiful flame with good heat BUT the white surround is not exactly as pictured. There are three ugly vents across the top part of the white trim and they are very noticeable. I understand that is important for a recessed fireplace, but it was like they were photo-shopped out of the picture, which is pretty sneaky. We are going to keep it because the flame and crystals are so nice, but if I had to do it again, I would have probably gotten the black so the vents wouldn't be as visible.