I was pleasantly surprised when the chair came.  Although the box was damaged, everything was in good shape.  The chair can come apart so you can carry it up stairs, if necessary, during the ship & drop era!  The assembly was minor and the chair pulls out into a bed with relative ease.  The back of the chair has three positions so this chair can be used as a chaise lounge as well. The sleeper is firm but comfortable.  The upholstery is tufted, but no buttons to stab a sleeping person.