Absolute failure. I have ordered over 70 items from Wayfair. Only complained about 1 item in the past as the item was in a box that was crushed in transit therefore crushing the side table in the box. I was not asked to return the damaged order as the picture I sent Wayfair clearly showed the extent of damage.
Here I ordered 4 boxes of floor tiles. 3 of the boxes contained broken tiles. I was sent a replacement box and that box has 9 broken tiles. I am being told I must return 1 box of tiles with the broken tiles. Even though pics I sent show the damage. This is not just extremely disappointing it’s extremely inconvenient as I live remotely. 
I say DO NOT ORDER TILES OF ANY KIND ONLINE. GO TO A REPUTABLE TILES STORE WHERE YOU CAN INSPECT THE TILE AND RECEIVE THE SERVICE EXPECTED OF A SERVICE PROVIDER.