This chair is for our lake house, therefore we had to wait to set up. We set up today. However when the chair was delivered the top of the box was ripped open & taped back together. When setting up the chair today we noticed what appears to be an ink spot on the headrest which is unacceptable. I do not know if I should try to clean. I think it very unfortunate the customer must go to the time & energy to return an item of this size. My husband took pictures of the torn box & I have pictures of the unacceptable ink spot which is very visible as it’s on the top of the headrest. Not happy at all!!!