The first head board came in slightly damage, however this was not Wayfair's fault it was damaged during shipping. I called Wayfair right away and let them know. I got to say I was very impressed about the customer service person that handled the call. They immediately send out another item with ZERO hassle. The new item arrived days later with no damage. We really like this headboard very well built. 

Very satisfied Customer
Nice Job Wayfair for excellent service

Tony C