I ordered the open box item of this product. I was worried what that meant but when I received it a few days earlier than the expected delivery date, I was received. It is brand new. My husband loves it. It is not an exact height of the couch but really it's pretty close. Moreover, the top is very comfortable for his feet...it has lots of fluff for his feet. My husband is usually not happy with any of my purchases but this one he uses and loves. It was his Christmas gift! Ty