The headboard came on the day it was scheduled to. It was packed securely and was in great condition when we opened the box. It looks like the picture, except the material is a little different then what I thought it would be. That is not a problem and I might even like it better. I had to rate it with 4 stars because I still have to  assemble and see the finished product when I move into my new house. (I feel pretty confident it will get 5 stars in the end.)