Received our Italian Leather Loveseat today. I have never ordered a piece of furniture online before so was concerned that if it wasn't what I was hoping for how I would handle returning it. Not an issue, this piece is better quality than I expected, works and fits beautifully in my home office. The cushions are firm but I expected that based on the other reviews I read. I do think over time that they will soften up. The delivery of the love seat took a while from the time I placed my order but it did arrive within the expected window. The team delivering it did a nice job getting it inside our house. Packaging was good as well.