The chair gets a "Just what I need" 5-star rating because what I needed was a comfortable and solid work chair, and Wayfair's customer service was top-notch once the chair was received. Shipping is a caveat emptor. The chair was supposed to ship on May 8th for delivery on May 10th, with an email "heads-up" to come when shipped. Chair arrived May 2 (with no notification of shipment change date). Inspection of the chair showed some scratching in metal and plastic parts of the chair that could have been avoided had the star-base of the chair (metal and plastic) been wrapped before boxing. Wayfair offered me a new chair or a 10 % discount on the price paid. So in the end, I've got a $631.00 chair at well over 66 % off and I'll live with the scratches and dings (which could have been avoided if more care was taken in packaging for shipping).