Wayfair kept a good communication with me on where my sofa was on any given day. The delivery service was timely and professional. The sofa its self came nicly wrapped and protected. The unit is of quality make and function. It is comfortable to sit on with a nice firmness, I like a firm sofa but is not too much. The recliner mechanisms work as they should easily opening and closing. The color is pretty much dead on as I saw on my monitor, I was concerned and hoping it was not too dark, which it is not. All in all, a pleasant purchase and worth more than the asking price.