My first online furniture purchase and customer support was easy to work with and get questions answered. Originally the estimated delivery date was for a date I wasn't home but luckily it was processed quickly and is now arriving a day early which works perfectly for me!
EDIT - OCT 20:
 
Unfortunately  it ended up coming today in the rain -.-" the packaging was a bit sketchy as the tape did not seem too secure had I made a wrong move while carrying it, it probably would've ripped open...
Luckily that didn't happen and the actual love seat was wrapped in plastic.
The instructions could've done with more writing out of steps and a larger image of how it goes together instead of having an image  of it assembled take up half the page and labelling it step 2 when it has know instructions (pictorial or written) 

Would give 4.75  stars if I could BUT  I'm still giving it 5 stars as the bench itself is perfect