We got the 12 inch King and expected it to be “Super soft” but it’s firmer than we expected. I wouldn’t say it’s like sleeping on marshmallows or a cloud. The bed hugs you but giving it a few more weeks to see if it gets softer. Still have the pressure of siatic pain. Thought this would stop it but no, not yet. When I ordered the bed I thought I could choose plush, medium or firm but no, site doesn’t have that option. Wondering if this is the softest bed they make? Box arrived in a week. Bed did smell for about 3 days... but now doesn’t. Box weighted over 100lbs. Fed ex guy had hard time brining to our door! Lol.