This couch is a bit on the firmer side, but that is what we were looking for. As a few have mentioned, the back is a bit lower than some others, but that doesn't bother us. No problem using it for longer periods while reading or binge watching! If I want a pillow to rest my head on, I'll just grab one. I really like how the ottoman part attaches to the couch - much better than others I've seen and it keeps the ottoman in place, nice and sturdy. 

I'm happy we got something that will hold up to pets better than our previous couch - so far, all four of our pets love sleeping on it too. I only wish there was an option to purchase another one of the ottomans because I wouldn't mind turning this into a u-shape.