Corner pillow was backwards (not reversible as back side has velcro) and one  bottom cushion was defective so they said they would send a new set. Good service but cheap sofa. Most likely would not have bought one if I saw it in person. Fabric is not soft but seems durable. One cushion from new set is softer  not as thick than the others and causes an uneven feel. Plywood frame was delamenating when I got it and the staples in the frame were poorly set.