I ordered this lamp in November for my spare bedroom. Love the look of it, it is very clean and sleek. Unfortunately, I smashed the glass shade (totally my own fault), and I called Wayfair to see about ordering a new shade. The customer service was amazing, they are shipping out a new glass shade, no charge. I expected to pay shipping or some kind of replacement fee, but they just wanted to make sure I was happy with the light. Great experience, will shop at Wayfair again in the future because of the awesome customer service.