There is a defect it the alignment. The wholes to screw the arm of the chair to the base does not align on either side and on either chair. So you can’t put the chairs together. I reached out and was told to also take pictures of the box after sending the pictures of the chairs. They wanted to see if the boxes are damage to basically blame it on fed ex. However, a defective product has nothing to do with shipping. I replied back and stated that and have not heard anything back.