Ottoman was damaged, the metal frame bent so badly that it was protruding from the box. Someone taped over it with tape that was the same color as the box to hide it. Reached out to wayfair through the "report a problem" function and was told I need to contact the manufacturer; really thought the customer service would be better than this. Other than that, it seems like a nice set with sturdy cushions. Definitely recommend getting something to secure the pieces together so they don't slide apart.