It was my first experience purchasing a product at Birch lane. The 2 units that I purchased were defective. I had to provide pictures and fill in a lot of details about the product in order to get my return and refund process. Among the info provided, I requsted a refund in my card (original payment method) and Birch lane ignored my request and provided me a store credit. It is unbelievable! I am extremely dissatisfied. Please process my refund asap as requested.