The couch itself is great, as others warn, the back is low but I find it very comfortable.

The low rating is due to my order and delivery experience with Wayfair.

Originally selected the green color and waited 7 weeks as it sat in “ready to ship” status while customer service continuously gave me different stories/excuses with each call. Eventually it was escalated and I was ensured they would reach out within 48 hours which never happened.
Then after almost 2 MONTHS of waiting my order status changed to show the couch would now be delivered in 4 MONTHS…what a joke!
Had to cancel the order myself and order this gray color, again it took longer than promised to arrive and Wayfair never did anything to rectify the issue. This company is actual garbage, most of these products can be found elsewhere with enough online searching, I highly recommend avoiding the headaches associated with Wayfair.