One of the chair backs came in broken. When I contacted Wayfair, I got an email right away saying they would fix it. They tell me they are shipping the replacement part, but it has been radio silence for about 2 weeks. It would be nice if you could check the status of your request. I have never had this issue with Wayfair, so I don't know if I discard the broken piece. Please give better communication to your customers.