I was nervous because this was my first big online purchase. It couldn't have gone any better! Shipping was ridiculously fast, boxes were in great shape when they arrived, bed was super easy to assemble (took me an hour by myself). The bed itself feels and looks high quality!! Ordered the bed in mocha, it is more of a charcoal grey, exactly what I was hoping for after reading a previous comment. My order came with 5 slats and the back panel, perphaps an improvement the manufacture took upon reading previous comments. 
Absolutely in love with this bed!!