There was a small dent in the top of the dresser and we had to email the company several times to finally nail a day the replaced would be shipped.  They were supposed to over night it, but it still hasn't arrived.  They gave us a new delivery date, which is over 9 days later.  We boght it for our rental in Florida and had to ask a neighor to take care of it.
We bought two of the same dressers and the other one didn't have notch cut outs so my husband figured out something after we never got a response on that issue.