I was very sad to learn that Wayfair has changed its policy on returns. He put an order in and then called to make an exchange and we were never told that we would be charged $50 in shipping. That is half the price of the rug. I just happened to notice it and when I called I was told that the policy had been changed when I placed the order or when I called in to make an exchange.  Wayfair has always been our go to place for home decor but now I will no longer be able to shop there due to the exorbitant fees on exchanges or returns. The rug was not as it appeared in the picture, much less shaggy and fairly cheap looking and we wanted to exchange it but due to the change in shipping fees we are no longer going to be able to shop at Wayfair after we use our last credit. Very disappointing.